Assistant Manager (Customer Services)

Job level Middle
Work exp No work experience
Education F.5 - F.7 or DSE
Within Hong Kong
Employment type Full Time
Industry Banking
Job function Banking / Finance > Retail Banking / Branch Banking
Published On 12/12/2019
ref. BBBH11062_65598

Our client is a one of the leading Hong Kong-based bank. They are looking for an Assistant Manager to join their Credit Card Customer Services Team. This role mainly focuses on monitoring calls quality and achievement on Service level.


  • Reporting directly to the to Customer Services Manager.
  • Provide general information and instruction to customers.
  • Assist Customer Services Manager to monitor the job efficiency, objective achievement and manpower planning.
  • Responsible to provide training to staffs enable to achieve service level.
  • Reflect customers' comments and suggestions for service enhancement.


  • HKCEE/HKDSE or above, with 5 subjects, including Chinese, English and Mathematics, at Level 2/Attained/Grade E or above.
  • Secondary education with minimum 5 year's relevant experience in customer services.
  • Good communication skills in English, Cantonese and Mandarin.

Click "Apply Now" to apply for this position or call Mary Chan at +852 3180 4948 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.