RecruitFirst is the fastest growing human resource consultancy in the Asia Pacific. We are focused on providing our clients temporary, contract and permanent employment solutions, ranging from support to management roles. Our specialization lies in the Banking and Finance, Insurance, Fast Moving Consumer...

RecruitFirst is the fastest growing human resource consultancy in the Asia Pacific. We are focused on providing our clients temporary, contract and permanent employment solutions, ranging from support to management roles. Our specialization lies in the Banking and Finance, Insurance, Fast Moving Consumer Goods (FMCG), Luxury Retail and Infocommunications sectors.

Premise on our mission to help people find better jobs and organizations find better people, RecruitFirst is dedicated to ensuring that the best candidates and employers are connected via the rigorous recruitment processes and extensive database that we are continuously developing.

Assistant Manager, Customer Services (Bank/Credit Card/Management/Hotline)

Job level Middle
Work exp Minimum 5 Years
Education F.5 - F.7 or DSE
Location
North Point
Industry Banking
Job function Banking / Finance > Investment & Securities
Banking / Finance > Retail Banking / Branch Banking
Sales / Business Development / Customer Service > Telemarketing / Call Centre
Published On 02/03/2020
Tags

Assistant Manager, Customer Services (Bank/Credit Card/Management/Hotline)

Our client, a sizable local bank is looking for a high caliber candidate to join their elite team.

Responsibilities:

  • Oversees the Credit Card Hotline by providing information, handling of customers’ instructions.
  • Supervise the team to ensure complaints are handled with high quality manner.
  • Train and motive staffs to achieve service level and handle job independently and effectively.
  • Ensure staff complies to internal guidelines, legal and regulatory requirement when delivering job duties.

Requirements:

  • Secondary education or above
  • 5 years or more relevant experience in customer services/ call centre.
  • Prior experience in Banking is an advantage.
  • Proficient in spoken and written English, Cantonese and Mandarin.

For interested parties, please click Apply or contact Marco Li by 3705 7824.