Assistant Manager Trade Middle Office - Global Trade and Receivables Finance

Job level Entry
Education Bachelor Degree
Location Hong Kong
Employment type Full Time
Industry Banking
Job function Banking / Finance > Dealing / Trading
Banking / Finance > Others
Published On 29/11/2016
ref. 00008GQR

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. 

Global Trade and Receivables Finance comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs. Trade is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia. 

We are currently seeking a high caliber professional to join our team as Assistant Manager Trade Middle Office. 

In this role, you will

  • To lead, motivate and develop a team of Client Service Officers to achieve the goal of high quality customer service delivery through optimum efficiency in handling trade enquiries.
  • Ensure effectiveness of client service officer performance in terms of quality and productivity.
  • Improve professionalism of client service officer and service handling techniques.

  • Provide real time support to team and manage efficient delivery of services.
  • Act as an escalation point to handle disputes and customer complaints.
  • Solve suspected fraud cases.

  • Contribute to effective development and performance of the department.
  • Encourage continuous learning and growth and establish Career Development for Client Service Officers.
  • Coordinate team building events to build motivation.

  • Contribute towards day to day operations effectiveness and service efficiency for the team.
  • Ensure optimal level of cross utilization of resources.
  • Monitor productivity and share best practice with client service officer for improvement. 

To be successful in this role, you should meet the following requirements

  • Strong academic background in relation to business and finance
  • Excellent knowledge and experience in trade operation and customer service
  • High work commitment with a can do attitude
  • Experience at supervisory level

  • Strong interpersonal, influencing and communication skills.
  • Passion to share knowledge and experience with others.
  • Proven success and achievement in the past working experience where one has to handle multiple tasks independently. 

For further details and application information please visit our career site, search under reference number 00008GQR 

You’ll achieve more when you join HSBC. 

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 

Issued by The Hongkong and Shanghai Banking Corporation Limited