Established in 1990, AIDS Concern is the first NGO in Hong Kong committed to the service of AIDS care and consultation. We have already served over 1 million service recipients. To cope with our development, we now invite applications to position of Assistant Marketing and Communications Officer with...

Established in 1990, AIDS Concern is the first NGO in Hong Kong committed to the service of AIDS care and consultation. We have already served over 1 million service recipients.

To cope with our development, we now invite applications to position of Assistant Marketing and Communications Officer with our Marketing and Communications Team to support the delivery of a quality Direct Debit Program, and all marketing & Communications’ projects, events and campaigns.

Assistant Marketing and Communications Officer

Job level Entry
Work exp 2 Years To 5 Years
Education Associate Degree
Location
Within Hong Kong
Benefits 5-day week, Medical plan, Paternity leave
Industry Charity / NGO / Non-Profit Org / Social Services
Job function Digital / Web / Mobile > Customer Relationship Management (CRM)
Marketing / Public Relations > Marketing - Communications
Marketing / Public Relations > Marketing - General / Support
Published On 14/06/2019

General Job Scopes

  1. Execute Direct Debit Program
    • Assist the supervisor in processing monthly donation (both by autopay and credit card), informing and advising the supervisor in case of inaccuracy and special occurrence
    • Assist the supervisor in processing the one-off donation transactions
    • Contact donors and resolve unsuccessful donation transactions
    • Confirm donors’ personal details, as appropriate, before entering accurate information into the database
    • Assist in taking inbound calls to respond to donors’ enquiries, making record and reporting public enquiries to the team
    • Manage and execute any project related to Direct Debit Program, including donor loyalty program, top up program, re-active program
    • Handle all types of donation processing including cash, cheque and credit card transactions
    • Write high quality communications documents, including monthly update emails to donors and supporters
    • Assist the team in conducting CRM report
  2. Support Marketing and Communication Team to conduct fundraising activities with collaboration with  private sector to meet challenging income targets
  3. Assist supervisor on planning and execution of fundraising / corporate events including initiating, proposing, organizing and implementing small-scale fundraising events
  4. Involve in ad-hoc projects of Marketing and Communications Team
  5. Candidate with more experience will be considered as Marketing and Communications Officer.

Requirements

  • College graduate
  • Minimum 2-years' solid experience
  • Ability to work with corporate partners and key donors                          
  • Fluent English and Cantonese, Mandarin a plus
  • Good knowledge of computer application such as MS Office
  • Customer service oriented with good telephone manner
  • Good team player & dedicated, and passionate to work in NGO
  • Self-motivated and strong drive with genuine interest in developing career with NGO and communicating agency values to public

We provide a warm, friendly and motivated working environment. The right candidate will have real passion to develop a long-term career NGO setting and serve the community.

Our fringe benefits include MPF, Medical Scheme, 5-day working week, public holidays, 15-days annual leave and training opportunities.

Interest parties please prepare a CV stating your current and expected salary, availability, and then send to Human Resources Department of AIDS Concern by clicking