Assistant Operations Manager / Operations Manager

Job level Middle
Work exp Minimum 5 Years
Education Bachelor Degree
Language Chinese - Cantonese, English
Location Hong Kong
Employment type Full Time
Industry Others
Job function Insurance > Others
Banking / Finance > General / Operations
Sales / Business Development / Customer Service > Business Development
Published On 17/11/2016
Salary (HKD) $18,000 - $25,000
ref. 036243

• Bachelor degree holder or above
• Minimum 5 years’ solid working experience at supervisory or management level, preferably in sizeable companies focused on operations management or relevant discipline
• Knowledge in health insurance, claims processing (inpatient & outpatient), financial analysis, or medical services delivery is an advantage
• Customer-service mindset with strong sense of responsibilities, flexible, forward thinking and proactive
• A team player with excellent communication and interpersonal skills to liaise with internal and external customers or stakeholders
• Strong analytical, mathematical, organizing and problem solving skills with project management experience
• Able to work independently, meet deadlines, attention to detail and perform well under high pressure and fast paced working environment
• Well-versed in MS Office, e.g. Excel / Macro (advanced level), PowerPoint and Chinese Word Processing
• Local travel is required when necessary
• Fluency in Cantonese and English (both verbal and written). Good command of Mandarin is a plus
• Immediately available is highly preferred

Key Responsibilities:
• Report to Senior Management, you will be responsible for overseeing various medical services operations functions and administrative support to achieve business targets and goals
• Formulate standard operations procedures and processes and compile regular management reports
• Monitor operational performance, resources utilization and provide staff training to ensure delivery of quality services in accordance with established SLAs and KPIs
• Manage the medical provider network to ensure delivery of quality services and compliance with contractual and regulatory requirements
• Manage medical claims, billing and coding process to ensure effective revenue cycle management
• Direct liaison with clients and account management team to handle customer enquiries, complaints, reporting, findings and recommendations
• Work with Business Development team and prospective clients to support new business initiatives and execute implementation plan
• Work with IT and liaise with business users to participate into UAT related activities and any ad hoc projects as assigned
• Perform internal audit to assess business quality and make recommendations for continuous improvement

Elly Lui - 2627 5236