Assistant Program Officer

Job level Entry
Work exp Minimum 1 Year
Education Bachelor Degree
Language Chinese - Cantonese, Chinese - Mandarin, English
Location
Within Hong Kong
Employment type Full Time
Industry HR / Recruitment Services
Job function Information Technology > Network / System Admin
Sales / Business Development / Customer Service > Account Servicing
Published On 10/10/2018

The Job:

  • To update Staff Management System upon new joins
  • To regularly update Staff Management System on staff movements
  • To update account assignments upon requests from operation teams
  • To assist Program Consultant to verify commission reports are accurately generated
  • To assist Program Consultant to participate in user requirement, functional requirement and perform UAT on areas relating to sales performance data capturing system
  • To evaluate impact to operations and recommend alternatives upon system changes in order to ensure frontline operation is not affected
  • To conduct briefing/training sessions to frontline staff upon new system development completed
  • To undertake projects as required

The Person:

  • Degree holder with minimum 1 year experience in telecom industry or call center operation
  • Good communication, interpersonal and presentation skills
  • Team player with strong analytical and problem solving skills
  • Initiative and innovative in recommendation in service improvement
  • In-depth knowledge on process, procedures, products and operation systems with high complexity and their inter-relationship
  • Good statistical knowledge
  • Proficient in English and Chinese, Mandarin is a plus
  • Proficient experience in using PC software. (e.g. Access, Excel, PowerPoint and Word)
  • Occasionally trip to China
  • Candidates with less academic qualification but more relevant experience will also be considered

Interest parties please send full resume to marco@jobstationhk.com