Experience the finest hospitality at The Park Lane Hong Kong, a Pullman Hotel, Asia's Leading Business Hotel located in the heart of Causeway Bay, 2 minute walking distance away from the subway station, within shopping, dining and entertainment districts. 834 comfortably appointed guestrooms and...

Experience the finest hospitality at The Park Lane Hong Kong, a Pullman Hotel, Asia's Leading Business Hotel located in the heart of Causeway Bay, 2 minute walking distance away from the subway station, within shopping, dining and entertainment districts. 834 comfortably appointed guestrooms and suites with breathtaking views of the famed Victoria Harbour and Victoria Park.

 

Assistant Reservations Supervisor

Job level Middle
Education Not applicable
Location
Causeway Bay
Employment type Full Time
Benefits Dental plan, Medical plan, Performance bonus, Transportation allowance
Industry Hospitality / Hotel Services
Job function Catering / Hospitality > Others
Published On 22/06/2019

We now invite highly motivated and outgoing individuals to join our team:

Job Descriptions:

  • Enter room reservation with efficient and accurate input into RESAWeb or Opera system
  • Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention
  • Response proactively to guests’ queries and ensure their stays at the hotel are comfortable and unique.
  • Handle guest’s comments and complaints effectively while protecting both the interests of the guest and the hotel.
  • Communicate within the team as well as with other departments to share any special guest information, preferences and internal information

 

Job Requirements:

  • Higher Diploma or above in Hotel Management with a minimum of 3 years Reservations experiences in hotel sector
  • Proficiency in Microsoft Office software (Word, Excel and PowerPoint) and Opera PMS system
  • Proficiency in English and Chinese with good interpersonal skills
  • Customer-oriented with excellent upselling skills
  • Possess the ability to handle stressful situations in a calm, professional manner and exhibit good judgment.

 

We offer competitive remuneration package including 6 days off per month, public holiday, annual leave, discretionary bonus, duty meal, dental and medical coverage. 

 

Please apply in person or send resume with present & expected salary and contact phone number to:

Human Resources Department
310 Gloucester Road, Causeway Bay, Hong Kong
Tel: 2839 3628
Fax: 2504 5736

The Park Lane Hong Kong, a Pullman Hotel is an equal opportunity employer and welcome applications from all qualified candidates. All information provided by applicants will be treated in strict confidence and will be used for recruitment purpose only.