eft Payments (Asia) Limited is a leading e-Payment services provider in Hong Kong. Established in Dec 2013, eftPay provides one-stop electronic payment services including merchant acquiring services, POS systems integration, technical support, payment gateway services, transaction reporting and settlement...

eft Payments (Asia) Limited is a leading e-Payment services provider in Hong Kong. Established in Dec 2013, eftPay provides one-stop electronic payment services including merchant acquiring services, POS systems integration, technical support, payment gateway services, transaction reporting and settlement reconciliation.

eftPay is currently serving over 15,000 shops across a wide range of industries. Our customer bases include leading companies in the following sectors: electronics and electrical appliances, cosmetics and skincare, apparels, food and beverage, hotels, theme parks, conveniences stores, and more, and we are still expanding.

Over the past few years, eftPay has achieved outstanding results in a range of events, projects and new product development. eftPay was the designated service provider of numerous significant events.

We are an Authorized Employer of the Hong Kong Institute of CPAs ("HKICPA").


Become one of our team. We seek individuals with high potential to help us expand our business and strengthen our operations.

Assistant Service Support Manager

Job level Middle
Work exp Minimum 5 Years
Education Bachelor Degree
Location
Kwai Fong
Employment type Full Time
Benefits 5-day week, Dental plan, Medical plan, Performance bonus
Industry Financial Services / Investment / Securities
Job function Marketing / Public Relations > Marketing - Brand / Product Management
Sales / Business Development / Customer Service > Customer service / Sales Support
Sales / Business Development / Customer Service > Sales Management
Published On 20/03/2020

Job Responsibilities:

  • Provide a backend support to ensure a smooth operation for the company
  • Handle escalation cases from retail and referral from other departments
  • Resolve case issues proactively and provide timely resolution to ensure minimal impact to the operation
  • Plan, design and train the team for various functions in daily operations and support
  • Resolve merchant's inquiries and communicate with partners to adjust any issues
  • Assist the Department Head in handling new product implementation and procedures setup
  • Perform ad-hoc tasks as assigned

 

Job Requirements:

  • Degree holder or above 
  • At least 5 years of relevant working experience, with solid experience in E-payment is definitely an advantage
  • Excellent interpersonal skill, proactive, detail minded and good time management
  • Wide-range of exposure in merchant operations support and product management
  • Sound experience in service delivery, planning, implementation and supporting
  • Good command of English, Cantonese and Putonghua is a plus

 

We offer 5-day work, good career prospects and attractive remuneration package to the right candidates. Interested parties, please apply with full resume, present and expected salary, by clicking “APPLY NOW”. 

 

Information provided will be treated in strict confidence and only be used for consideration of your application for recruitment purpose only. Personal data provided by job applicants will be used strictly according to our Personal Information Collection Statement, a copy of which will be available upon written request. Information of unsuccessful candidates will be destroyed within 12 months.