Assistant Shop Manager

Job level Middle
Work exp Minimum 2 Years
Education Not applicable
Within Hong Kong
Employment type Full Time
Benefits 5-day week, Medical plan, Performance bonus
Industry Food & Beverage (Catering)
Job function Catering / Hospitality > Food & Beverage
Published On 31/10/2019

Job Responsibilities:

Fully responsible for shop’s day to day operation within budget and aligned to the expected standards always

  • Lead, train and motivate individual shop team to achieve sales targets with high service standards and strong teamwork
  • Track and update staff’s probation and prepare relevant document for confirmation
  • Ensure a professional level of customer service is delivered by staff at all time and ensure staff are fully briefed about products, current promotions, offers and other information in relation to shop operations
  • Leading team by attracting, recruiting, training and appraising talented personnel; work with kitchen team to monitor and oversee all maintenance issues
  • Establish targets, KPI’s, schedules, policies, procedures, licensing and comply with all health and safety regulations
  • Ensure adherence to effective security & financial procedures, including opening and closing procedures
  • Planning of manpower and rostering
  • Other duties may also be assigned depending on the operations needs
  • Inventory management in shop- Planning, ordering and ensuring stock take accuracy
  • Control shop wastage
  • Month end OT calculation and tabulation for shop staff and annual leave tracking
  • Liaise with contractors for shop’s repair and maintenance work
  • Tracking and submission of shop’s monthly petty cash claims.


Job Requirements:

  • Possess Diploma or higher Secondary School education
  • Required 4 years of supervisory experience in food & beverages, hospitality, or retail industry
  • Must be able to work on rotating shifts, weekends & Public Holidays
  • Knowledge of MS office (Excel, Words, PowerPoint)
  • Excellent communication and interpersonal skills
  • Pleasant and outgoing disposition
  • Able to coach and mentor team member
  • Confident and possess strong interpersonal skills
  • Committed and able to work independently
  • Location: APM