RecruitFirst is the fastest growing human resource consultancy in the Asia Pacific. We are focused on providing our clients temporary, contract and permanent employment solutions, ranging from support to management roles. Our specialization lies in the Banking and Finance, Insurance, Fast Moving Consumer...

RecruitFirst is the fastest growing human resource consultancy in the Asia Pacific. We are focused on providing our clients temporary, contract and permanent employment solutions, ranging from support to management roles. Our specialization lies in the Banking and Finance, Insurance, Fast Moving Consumer Goods (FMCG), Luxury Retail and Infocommunications sectors.

Premise on our mission to help people find better jobs and organizations find better people, RecruitFirst is dedicated to ensuring that the best candidates and employers are connected via the rigorous recruitment processes and extensive database that we are continuously developing.

Assistant Supervisor, Client Service Administrator (No selling , CS only)

Responsibilities:

 

  • Only handle all inbound and outbound calls and email (no cross selling is needed)
  • Handle customer enquiries and complaints in relation to Pension Business
  • Maintain good relationship with customers by providing customer service in professional manner
  • Maintain and update call agent system
  • Provide clerical and administration support to the team (including data input and filing, etc.)
  • Handle ad hoc assignments as required

 

Requirements:

  • Form 7 or above
  • Preferably 0.5 - 1 year experience gained in customer service / hotline service
  • Passed in MPF License Exam is an advantage
  • Excellent telephone manner with mature and pleasant attributes
  • Good problem-solving, customer oriented and communication skills
  • Able to work independently and under pressure
  • Proficient in PC applications including Excel, Word and Chinese Word Processing
  • Good command of both written and spoken English and Chinese

 

 

Please feel free to contact Christine at 66727726 / 37023576 if you are interested or click “