International Social Service Hong Kong Branch Invites applications for the following posts Administering and Delivery of Assistance for Non-refoulement Claimants

International Social Service Hong Kong Branch

Invites applications for the following posts

Administering and Delivery of Assistance for Non-refoulement Claimants

Assistant Unit Manager (Accommodation Unit)

Job level Middle
Work exp Minimum 2 Years
Education Bachelor Degree
Location
Within Hong Kong
Employment type Contract
Industry Charity / NGO / Non-Profit Org
Job function Government / Social Service > Community Services / Non-profit Organisations
Quality Control / Quality Assurance > Quality Control & Assurance
Accounting > Others
Published On 09/03/2019

Duty: Assist the Unit Manager in ensuring that eligible service user receive their accommodation assistance in a timely, accurate, appropriate and efficient manner.

Other duties: (a) Develop efficient systems and practices and ensure consistent application across offices following the defined timelines and parameters set by the project. (b)Work in partnership with the Area Managers, senior caseworkers, social workers/counsellors, and all support units in monitoring and evaluating the quality of assistance received while incorporating and responding to client feedback and request. (c) Handle inquiries, reports, grievance and complaints from clients, colleagues and other relevant parties as they arise and/or as assigned. (d) Supervise, train, evaluate and monitor the assigned team.

Requirements: (a) A recognized university degree or equivalent. (b) At least 2 years’ relevant work experience with asylum-seekers and torture claimants. (c) Proven supervisory skills preferably with multi-ethnic staff while providing service to service users of diverse ethnicity, languages, religious backgrounds and needs. (d) Excellent working knowledge of Hong Kong’s community resources and public services. (e) Strong organizational skills and flexibility to work at irregular hours, weekends and holidays.

Other requirement: Work experience in handling rental provision (especially in kind and developing related systems) is a distinct advantage.

Other requirements: Good command of oral and written English; fluency in at least one minority language and/or ability to communicate in Chinese is a distinct advantage; computer literate; experience working in a cross-cultural working environment; have a valid work visa and flexibility to work in Kowloon and New Territories Regions.

Interested parties please send a full resume with expected salary (please mark clearly the name of post applied for) to Human Resources Department, International Social Service Hong Kong Branch by clicking or by post at 6/F, Southorn Centre, 130 Hennessy Road, Wanchai, Hong Kong on or before 23 March 2019. Applicants who are not invited to an interview within two months of the closing date should consider their applications unsuccessful.


(All personal data provided will be treated in strict confidence and used for recruitment purpose only.)

ISS-HK is an Equal Opportunities Employer