Established in 1989, Wah Fung group is one of leading company in providing quality hardware services through service & product offerings, technical know-how and customers services in Hong Kong and Macau. To cope with future business development, we invite high caliber candidates to join our team.
Established in 1989, Wah Fung group is one of leading company in providing quality hardware services through service & product offerings, technical know-how and customers services in Hong Kong and Macau.

To cope with future business development, we invite high caliber candidates to join our team.

Asst Centre Supervisor / Centre Supervisor (5 days)

Job Responsibilities:

• To lead the team to exceed key performance measures in Service Counter/Hotline, in alignment with company’s business direction;

• Process and follow-up service orders, documents and general clerical duties

• Identify and assess customer’s needs to achieve satisfaction.

• To effectively coach and motivate team members and foster collaboration, by recognizing positive attitude and behavior.

• Report to Customer Service Manager

 

Job Requirements:

• Form 5 or above, with relevant working experience in customer service will be an advantage

• Good communication and interpersonal skills

• Good telephone manners with fluent in both written and spoken English, Cantonese & Mandarin

• Able to work under pressure & proficiency in MS Office applications

• Self-motivated, customer focused staff, and well organized

• With caring attitude and passion to help customer

• Polite, cheerful and possess good communication skills

• More experience will be consider as Centre Supervisor

Benefits: 8 days off per month, 12 days Annual Leave, Public Holidays, Performance Bonus, OT Allowance, Medical

Location: Ngau Tau Kok / Mongkok

 

 

We offer attractive remuneration package & other fringe benefits to the right candidate. Interested parties, please send your full resume with present & expected salary to HR Department, Unit 901, 9/F, Westin Centre, 26 Hung To Road, Kwun Tong, Kowloon or email by clicking

All the information shall be treated as confidential and only be used for recruitment purpose.