About this employer Start Your Journey With Us Here’s To Your Journey with JW Marriott Hotel Hong Kong. JW Marriott Hotel Hong Kong is one of Marriott International’s 30 renowned hotel brands. As the world’s leading Hospitality Company, we offer unmatched opportunities for associates to grow and...

About this employer

Start Your Journey With Us

Here’s To Your Journey with JW Marriott Hotel Hong Kong.

JW Marriott Hotel Hong Kong is one of Marriott International’s 30 renowned hotel brands. As the world’s leading Hospitality Company, we offer unmatched opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration.

The JW Marriott Hotel Hong Kong located at One Pacific Place, 88 Queensway, Admiralty is currently hiring!

It’s a powerful feeling, to belong. It’s finishing each other’s thoughts. Laughing at the same jokes. It’s that moment you feel truly and completely yourself. It’s working with people who treat you like family. At Marriott we know that when you feel at home, you’ll make our guests feel at home. If this sounds like the place for you, join us.

Marriott International, Inc., is a leading lodging and hospitality company that develops, operates, and franchises hotels, corporate housing and related lodging facilities worldwide. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Today, Marriott International has more than 6,100 lodging properties located in the United States and 120other countries and territories.

JW Marriott Hotel Hong Kong, the first JW Marriott brand in Asia is situated in the prestigious Pacific Place complex, offering 602 luxurious guestrooms; 8 superb food & beverage venues; dedicated events and meeting services; and leisure facilities. Named Aon Hewitt Best Employer in Hong Kong in 2011, 2013, 2015, 2016 and 2017, we are looking for people who are passionate about providing exceptional guest service to be part of our dynamic team.

At Your Service Agent 為 您 服 務 專 員

Job level Entry
Education Not applicable
Location
Admiralty
Employment type
Benefits Special / extra leave, Dental plan, Education subsidies, 5-day week, Special / extra leave, Medical plan, Paid overtime, Transportation allowance
Industry Hospitality / Hotel Services
Job function Sales / Business Development / Customer Service > Customer service / Sales Support
Catering / Hospitality > Customer Service / Ambassador
Catering / Hospitality > Others
Published On 29/05/2019

Job Summary

Operate telephone switchboard station in order to answer telephone calls. Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls. Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. Answer, record, and process all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. Assist guests with accessing the internet. Report accidents, injuries, and unsafe work conditions to manager.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

To finish your job application, please click HERE. Human Resources Department Pacific Place, 88 Queensway Admiralty, Hong Kong. or E-mail us your resume to mhrs.hkgdt.recruitment@marriott.com

(Personal data collected would be used for recruitment purpose only)

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws