RecruitFirst is the fastest growing human resource consultancy in the Asia Pacific. We are focused on providing our clients temporary, contract and permanent employment solutions, ranging from support to management roles. Our specialization lies in the Banking and Finance, Insurance, Fast Moving Consumer...

RecruitFirst is the fastest growing human resource consultancy in the Asia Pacific. We are focused on providing our clients temporary, contract and permanent employment solutions, ranging from support to management roles. Our specialization lies in the Banking and Finance, Insurance, Fast Moving Consumer Goods (FMCG), Luxury Retail and Infocommunications sectors.

Premise on our mission to help people find better jobs and organizations find better people, RecruitFirst is dedicated to ensuring that the best candidates and employers are connected via the rigorous recruitment processes and extensive database that we are continuously developing.

Bank Customer Service Officer (Call Center/17-19K/Degree holder/No selling)

Job level Entry
Work exp 1 Year To 4 Years
Education Bachelor Degree
Language Chinese - Cantonese, Chinese - Mandarin, English
Location
Kowloon Bay
Employment type Full Time
Benefits 5-day week, Insurance plan, Medical plan
Industry Banking
Job function Banking / Finance > General / Operations
Banking / Finance > Retail Banking / Branch Banking
Banking / Finance > Others
Published On 13/09/2019

Description

  • Handle inbound calls from affluent segment customers and provide information on bank services to enhance customer relationships
  • Deliver good customer service to ensure a superior experience to customers
  • Promote and cross-sell banking products as appropriate
  • Collect and provide customer feedback to supervisor for product/service/program improvement

Qualifications

  • University graduate with minimum 1 year’s customer service experience in banking industry
  • Customer service oriented and good problem/complaint handling skills
  • Good communication skills
  • Good team player
  • Willing to work on shift duty
  • Good command of written and spoken English, Cantonese and Putonghua
  • Possess professional qualification of HKSI Paper 1, 7 & 8 will be an advantage

For interested parties, please click or whatsapp Ms. Tsang at 97356530 for more details.