RecruitFirst is the fastest growing human resource consultancy in the Asia Pacific. We are focused on providing our clients temporary, contract and permanent employment solutions, ranging from support to management roles. Our specialization lies in the Banking and Finance, Insurance, Fast Moving Consumer...

RecruitFirst is the fastest growing human resource consultancy in the Asia Pacific. We are focused on providing our clients temporary, contract and permanent employment solutions, ranging from support to management roles. Our specialization lies in the Banking and Finance, Insurance, Fast Moving Consumer Goods (FMCG), Luxury Retail and Infocommunications sectors.

Premise on our mission to help people find better jobs and organizations find better people, RecruitFirst is dedicated to ensuring that the best candidates and employers are connected via the rigorous recruitment processes and extensive database that we are continuously developing.

Banking Hotline Customer Service Officer ($14,000 - $18,000)

Job level Entry
Work exp 1 Year To 6 Years
Education F.5 - F.7 or DSE
Language Chinese - Cantonese, Chinese - Mandarin, English
Location
Within Hong Kong
Employment type Full Time
Benefits 13-month pay, 5-day week, Dental plan, Discretionary bonus, Education subsidies, General holidays, Insurance plan, Medical plan, MPF, Performance bonus, PRC holidays, Year-end bonus
Industry Banking
Job function Banking / Finance > Corporate Banking
Banking / Finance > Retail Banking / Branch Banking
Banking / Finance > Others
Published On 26/12/2018

Main Duties

  • Handling general banking transection for clients upon request via phone or other online platforms
  • Providing professional customer service and solutions to customers
  • Establishing and maintaining a good relation with banking customers
  • Reporting unusual circumstances to call centre manager and keeping customers' information confidential

Requirements

  • HKCEE / HKDSE or above with 1 year of call centre experience
  • Good spoken and written English and Chinese
  • Problem solving skills and able to work independently
  • Candidates with strong passion for banking industry are welcomed

Benefits

  • Full banking benefits and general holiday
  • Good career prospect (Top bank in Hong Kong)
  • Transportation allowance is offered
  • Discretionary bonus and performance bonus