Situated at the Hong Kong Museum of Art (MOA), THEBOOKSHOP carries a unique curation of English and Chinese books on fine art, visual culture, urban & design living, as well as picture books of fine illustration for children and adults alike. It also brings to museum visitors art merchandise and...

Situated at the Hong Kong Museum of Art (MOA), THEBOOKSHOP carries a unique curation of English and Chinese books on fine art, visual culture, urban & design living, as well as picture books of fine illustration for children and adults alike. It also brings to museum visitors art merchandise and original artworks, pottery, paper arts, and prints by local and overseas artists.

BOOKSHOP MANAGER

Job level Middle
Education Bachelor Degree
Location
Tsimshatsui
Employment type Permanent
Benefits 13-month pay, Medical plan
Industry Manufacturing - Others
Job function Manufacturing > Operations Management
Sales / Business Development / Customer Service > Retail Sales
Published On 18/03/2020

Candidate will be the frontline person to enforce the bookshop’s mission and policy, and the key liaison with various vendors. The Manager will be responsible to supervise a small retail team ; manage day-to-day bookshop operation, and involve in the development, implementation and monitoring of operational policies, procedures and processes; plan, organise, and coordinate workflow; oversee planning and supervision of books and merchandise inventory and order placement; keep accurate records for planning and accountability purpose; and, organise and administer special promotion events.

Duties include:

  • Coach, review, train, and supervise the team to ensure a smooth operation;
  • Implement and monitor procedures for operation and suggest changes to work methods and procedures;
  • Utilize computer technology for communication, point of sales, data gathering and generating reports;
  • Coordinate and negotiate with sales representatives regarding book and product merchandise, order placement, and monitor the performance of books and merchandise;
  • Review inventory level from time to time and suggest when and what quantity to order, and organise returns or liquidate obsolete merchandise when appropriate;
  • Check new stock price versus the existing stock price and make appropriate mark-ups and mark-downs;
  • Handle and organise bulk institutional orders;
  • Conduct periodic and annual inventory stock take in compliance with auditor recommendation;
  • Compile and track a variety of sales reports and evaluate data for future stocking and promotional events;
  • Prepare written reports such as daily cash balancing reports;
  • Accountable for the monies collected from business transactions including balancing receipts and prepare cash deposits, and monitor expenses;
  • Prepare necessary paperwork such as work and cost records, keep a detailed record of merchandise received and ensure data entry of goods received;
  • Respond to customers enquiries and resolve customers issues/disputes;
  • Implement loss prevention activities and investigate sales issues;
  • Plan special sales promotion

Suitable candidate should have initiative and sensible judgment capability in addition to problem-solving, good organisational skills, approachable personality, ability to manage multiple priorities and work well under pressure especially in a retail environment with frequent interruptions and irregularities in work schedule.

Possess management knowledge and experience in bookstore retail operations, logistics, marketing and merchandising; inventory management and techniques; cash handling principles and practices; safety procedures; customer service and conflict management. Basic knowledge in books and merchandise purchase principles and practices, and financial principles. Skilful in computer technology software. Good language proficiency in English and Chinese.

A degree in management, business or marketing is ideal but not imperative. Relevant management and operation experience in the book field will also be considered. Good knowledge in books, arts and culture is a definite plus.