Founded in 2014, Klook is one of the world’s leading travel activities and services booking platforms. Klook gives travelers a seamless way to discover and book popular attractions, tours, local transportation, best foods and must-eats, and unique experiences around the world on its website and award-winning...

Founded in 2014, Klook is one of the world’s leading travel activities and services booking platforms. Klook gives travelers a seamless way to discover and book popular attractions, tours, local transportation, best foods and must-eats, and unique experiences around the world on its website and award-winning app ('Best of 2015' & ‘Best of 2017’ by Google Play and Apple App Store). With Klook’s innovative technologies, travelers can book after arriving in their destinations and redeem the services by using QR codes or e-vouchers. Each day, Klook empowers countless travelers to indulge in their wanderlust and spontaneity through over 80,000 offerings in more than 250 destinations.

Our team has traveled some distance - growing to over 900 across 8 locations worldwide. We have been working hard and also having a lot of fun along the way, and we are not even close to our destination yet. Our team has diverse travel interests and is encouraged to create their own journeys, but we are all united in the mission to empower people to create the best travel experience anywhere, anytime.

 

Business Analytics and Process Optimization Associate/ Senior Associate (HK)

Job level Entry
Work exp Minimum 1 Year
Education Bachelor Degree
Location
Central
Employment type Full Time
Benefits Dental plan, 5-day week, Medical plan, Performance bonus
Industry Internet / Digital / eCommerce
Job function Legal / Professional Services > Others
Sales / Business Development / Customer Service > Retail Sales
Information Technology > System / Business Analyst
Published On 05/11/2019
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What you’ll do?

  • Drive revenue and service performance for travel product categories across regions
  • Lead initiatives and work with regional teams to drive travel product performance such as inventory availability & costs, content, cancellation privilege, instant confirmation etc
  • Work with cross functional teams to develop long term product mix strategies
  • Build metrics and implement mechanisms to monitor and improve merchant service levels
  • Work with our tech product team to improve usability of booking processes on Klook’s mobile app, website, and other distribution channels.

What you’ll need?

  • At least 2 years of experience in travel, ecommerce, or tech startup operations
  • Experience in travel products such as Attractions & Shows, Tours & Activities or Travel Transportation (eg. railway, bus, ferry) is a plus
  • Track record of successfully driving cross departmental projects is preferred
  • Fluent spoken and written English. Fluent Chinese is a plus.
  • Bachelor's degree or above
  • Eager to work in small team and fast-paced environment
  • A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that’s not afraid to work independently when required
  • Globally-minded and comfortable working with people from different cultural background and in different time zones

What you’ll get?

  • The rare opportunity to be part of building a global travel brand, ensuring its success and evolving it for the future
  • An environment that values honesty, transparency and respect with awesome co-workers globally