About The Hong Kong Jockey Club
Remarkable Careers
Founded in 1884, The Hong Kong Jockey Club is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the Government in combatting illegal gambling. In 2016/17, the Club's total direct return to the community was HK$30.5 billion. It is Hong Kong's largest single taxpayer, one of the city's major employers and one of the world's top ten charity donors. The Club is always "riding high together for a better future" with the people of Hong Kong.
香港賽馬會(「馬會」)成立於1884年,是致力建設更美好社會的世界級賽馬機構。馬會透過其結合賽馬及馬場娛樂、會員會所、有節制體育博彩及獎券,以及慈善及社區貢獻的獨特綜合營運模式,創造經濟及社會價值,並協助政府打擊非法賭博。2016/17年度,馬會直接回饋香港社會305億港元。馬會是全港最大的單一納稅機構,也是香港主要僱主之一,同時位列全球十大慈善捐助機構。馬會將繼續與香港市民「同心同步同進 共創更好未來」。

Business Performance Improvement Manager

The Corporate Planning and Communications is responsible for defining the extent, depth, and outlay of the Club’s strategy and business plan, taking responsibility for quality and content of the strategy development process, managing the Club’s external and internal business intelligence, supporting divisional strategic business planning activities, managing special strategy projects, consolidating and synthesizing divisional strategies and business models, supporting divisional adaptation / specification of annual objectives and action plans, conducting soundness checks to ensure business and functional targets are aligned with the overall strategy and management expectations, and coordinating and facilitating performance measurement process.


The Job

You will:

  • review existing reports for improvement and propose reports that the business needs for value adding analytics / decision making
  • define and prioritize reporting requirements, and document report specifications
  • work with IT for feasibility assessment and develop development plan to realize reporting requirements
  • prepare business case for development work
  • define process scope, identify process stakeholders, set up process team structure, and assess high level process change impact
  • define process team responsibilities, conduct voice of customer and voice of process, define business value proposition, develop high level target operating model (TOM), estimate TOM process costs and prepare business case
  • develop detailed TOM, refine TOM process costs and update business case, conduct new / improved process pilots and trials
  • document standard operating procedures, define and set targets for operational KPIs, deliver user training, perform process user acceptance testing, prepare change management roadmap, develop transition plan, conduct onsite trial and pre-launch, revise process costs and finalize new BAU operational budget, launch new BAU, and track business benefits realization
  • conduct project based on Business Process Review (BPR) methodology / templates, and execute project review sessions
  • support running the BPR PMO for governance spanning across Project Initiation, Prioritization, Selection, Registration, Management, Execution and Status Update; as well as process architecture alignment


About You
You should have :

  • university degree in business related disciplines
  • proven experience in the areas of business analysis (business requirements study, functional requirements definition, reporting specifications documentation), business process improvement (lean six sigma), PMO, project management, and change management
  • Six Sigma Black Belt certification
  • extensive understanding of knowledge, technical competency and utilization of Lean Six Sigma methodology and tools
  • computer literacy with Microsoft Office tools (Powerpoint, Word, Excel, Project, and Visio)
  • high proficiency in English and Chinese (Cantonese)

Terms of Employment

The level of appointment will be commensurate with qualification and experience. A contract employment will be offered to the successful candidate. Contract renewal will be subject to mutual agreement between the Club and the individual.

How to Apply

Please fax/mail your resume, complete with expected salary and job reference to:

Email: recruit2@hkjc.org.hk

Fax: 2576-1987

Mail: The Human Resources Department

The Hong Kong Jockey Club

1 Sports Road, Happy Valley

Hong  Kong


Find out more about this remarkable opportunity today. Visit our website at www.hkjc.com now.
We are an equal opportunity employer.
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