Business Support Manager (12 months Contract)

Job level Middle
Work exp 2 Years To 5 Years
Education Bachelor Degree
Within Hong Kong
Employment type Contract
Industry Banking
Job function Information Technology > IT Project Management
Information Technology > Network / System Admin
Quality Control / Quality Assurance > Testing
Published On 30/10/2019

Advance Resources is established in 1994, we are one of the leading HR Consulting Group in Hong Kong and China.

Our Services:
HR Outsource


Recruitment Process Outsource (RPO)

Payroll and Administration

General Placement

Our firm specializes in the financial services markets, particularly in retail and commercial banks, fund houses, asset management, general and life insurance companies, Information Technology
(IT), engineering, Government and Public Sector.

Our client is
one of the world’s largest banking and financial services organizations.
It comprises around 3,500 offices in over 60 countries. Our client has numerous businesses steams, including banking and wealth management and global markets, and continues to grow rapidly.

Job Duties

Take leading role including managing a team in providing project and Run-the bank support related to regulatory, compliance, customer due diligence and banking remits (core role)

Assist in developing & implementing system projects to maximize the operational efficiency of the network. Provides technical support to projects assigned. Assist in maintaining the operational effectiveness of existing systems.
Provide users support in the implementation stage of new /existing systems.

Support user daily operations in using the system

Contribute to ongoing systems improvement from users perspective

Assist in contingent situations due to system malfunction

Assist in fall-back procedures & giving instructions to users, aiming at minimizing negative impact on business, image & operational inconvenience

Monitor effect and benefits for users of newly released system enhancements/review.

Assist in terms of system technicalities (e.g. accurately define user requirements, comments on system design & conduct testing)

Handle user queries & suggestions and acting on behalf of users in regular liaison with IT or related parties

Identify deficiencies and potential enhancements to existing systems.

Update manuals with operational/system changes for superior’s perusal, asking comments from concerned parties & sending them to users after

Degree of above

Project management skill including encompassing feasibility study capability, implementation and review monitoring skill, people/resources management skill, planning and organizing skill etc
Banking Operations knowledge with no less than 2 - 5 years hand-on experience on customer due diligence, sanctions, and compliance with Foreign Account Tax Compliance Act(FATCA), Common Reporting Standard (CRS), Tax Transparency

Effective interpersonal skill, being able to communicate effectively with parties concerned about the plan of the migration or remigration projects.

Analytical and learning skills, the job holder must have an analytical mind to extract/conclude useful ideas from enormous information. He or She should also be a quick learner to adapt to various new systems/procedures.
Presentation and coaching skill, the job holder should have necessary presentation skill to introduce/present the relevant parties of the procedure/plan. He or She should also be able to coach his or her subordinates for their development.

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