One of the most successful and fast growing IT and human resources solutions provider in the region.We specialize in repairing and supporting services to original equipment manufacturers in computing industry which include Hardware, Software Vendors and US Fortune 500 companies.We offer a variety of...
One of the most successful and fast growing IT and human resources solutions provider in the region.We specialize in repairing and supporting services to original equipment manufacturers in computing industry which include Hardware, Software Vendors and US Fortune 500 companies.We offer a variety of Recruitment/Secondment Services designed to satisfy the Employee’s career and the Employer’s needs.We draw upon our experience in the IT industry as well as our network in both Hong Kong and China, in order to provide you with appropriate careers.

Call Agent - IT Service Desk Support (Day Time)

Job level Entry
Education Not applicable
Location
Within Hong Kong
Employment type Full Time
Benefits Medical plan
Industry Information Technology
Job function Administration > Others
Information Technology > Others
Sales / Business Development / Customer Service > Account Servicing
Published On 24/06/2019

Responsibilities:

  • Provide first level assistance and remote control support for incoming queries and issues related to computer systems, software, and hardware
  • Response to queries over the phone or by email
  • Escalate unsolvable issues to proper tier support team members
  • Accurately log Service Desk tickets on defined tracking system
  • Follow up with users to ensure the problem has been solved
  • Assist Team Leader to run reports to determines recurring issues

 

Requirements:

  • Ability to handle constantly changing flow of traffic; be able to multitask effectively during busy times; exercise professionalism during stressful situations
  • Excellent oral and written communication skills, good at speaking Cantonese and English
  • Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve
  • Ability to work with or without supervision
  • Immediate available is preferred
  • Fresh graduate will also be considered

 

***** Please provide your expected salary in your CV for reference *****

Interested party, please send your details resume with current and expected salary to our Human Resources Department by clicking with MS WORD Format ONLY.

All information provided will be treated in strict confidence and used solely for recruitment purposes. The resume will be retained for a period of two years for future recruitment purposes within our group and clients.