thyssenkrupp Elevator is one of the world’s leading elevator companies with unique engineering capabilities. Our more than 50,000 highly qualified employees allow us to offer smart, innovative and energy-efficient products that are designed to meet the individual needs of our customers. Our range of...

thyssenkrupp Elevator is one of the world’s leading elevator companies with unique engineering capabilities. Our more than 50,000 highly qualified employees allow us to offer smart, innovative and energy-efficient products that are designed to meet the individual needs of our customers. Our range of products includes passenger and freight elevators, escalators, moving walks, passenger boarding bridges, stair and platform lifts as well as tailored service solutions for our entire line of products. The over 900 locations we operate around the world serve as our sales and service network and ensure we are there where our customers need us.

To cope with our business need, we are seeking high calibre and self-motivated candidate to join our team.

Call Center Operator (Day-Shift) & (Night-Shift) / 電 話 中 心 聯 絡 員 ( 日更) 及 (夜更)

Job level Middle
Education F.5 - F.7 or DSE
Location
Kowloon Bay
Employment type Full Time
Benefits Dental plan, Education subsidies, Insurance plan, Medical plan
Industry Engineering / Technical Services (Electrical / Electronic / Mechanical / Other)
Job function Sales / Business Development / Customer Service > Others
Published On 22/06/2019

Job Responsibilities / 工作職責:

  • Handle customers' enquiries and complaints in a professional manner
    回覆客戶的查詢及投訴
  • Call our technician to attend calls
    致電有關同事跟進客戶之要求
  • Record the calls’ record to the system accurately
    準確地記錄有關資料
  • Generate regular report for management and customer review
    定期提交報表
  • Clerical support
    處理一般文書工作

 

Job Requirements / 要求:

  • F.5 or above
    中五程度或以上程度
  • Perform shift duty from (Day-Shift) 9:00am to 6:00pm / (Night-Shift) 9:00pm to 9:00am
    間當值時間由(日更) 上午9:00至下午6:00 / (夜更) 下午9:00至上午9:00
  • Minimum 1 year of work experience in call centre / customer service
    一年或以上有關之工作經驗
  • Proficient in computer knowledge (including Chinese Word Processing)
    熟識中英文電腦操作 (包括中文輸入法)
  • Good command of Cantonese. Fluent in English and Mandarin is an advantage
    操流利廣東話,能操英語及普通話更佳
  • Good telephone manner, service attitude and detail
    具有良好溝通技巧及殷勤工作態度
  • Need to work on holidays
    需於假日工作

 

An attractive remuneration package commensurate with experience will be offered to the successful candidate. If you are ready to accept challenges and be rewarded with attractive remuneration and career opportunity, please apply with your full résumé, stating present and expected salary by clicking .

All information provided will be treated in the strictest confidence and used for recruitment purposes only.

 

engineering. tomorrow. together.