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RecruitFirst is the fastest growing human resource consultancy in the Asia Pacific. We are focused on providing our clients temporary, contract and permanent employment solutions, ranging from support to management roles. Our specialization lies in the Banking and Finance, Insurance, Fast Moving Consumer Goods (FMCG), Luxury Retail and Infocommunications sectors.

Premise on our mission to help people find better jobs and organizations find better people, RecruitFirst is dedicated to ensuring that the best candidates and employers are connected via the rigorous recruitment processes and extensive database that we are continuously developing.

RecruitFirst is the fastest growing human resource consultancy in the Asia Pacific. We are focused on providing our clients temporary, contract and permanent employment solutions, ranging from support to management roles. Our specialization lies in the Banking and Finance, Insurance, Fast Moving Consumer...

RecruitFirst is the fastest growing human resource consultancy in the Asia Pacific. We are focused on providing our clients temporary, contract and permanent employment solutions, ranging from support to management roles. Our specialization lies in the Banking and Finance, Insurance, Fast Moving Consumer Goods (FMCG), Luxury Retail and Infocommunications sectors.

Premise on our mission to help people find better jobs and organizations find better people, RecruitFirst is dedicated to ensuring that the best candidates and employers are connected via the rigorous recruitment processes and extensive database that we are continuously developing.

Call center specialist - Premier Account

Job level Entry
Location
Within Hong Kong Hong Kong
Employment type
Industry Banking
Job function Sales / Business Development / Customer Service > Telemarketing / Call Centre
Published On 13/02/2018 2018-02-13

Call center specialist - Premier Account 

Our client is the leading bank in Hong Kong, they are currently looking for a high-caliber candidate to join as a Call center specialist - Premier Account

Duties:

  • Handle customer enquiries, perform banking transactions and resolve customer dispute or complaint cases with care and in compliance with all internal and regulatory requirements
  • Provide comprehensive and professional phone banking services to premier customers, working to acquire, retain and develop relationships through our phone channel
  • Understand customer needs and recommend appropriate financial solutions, enabling customers to enjoy the full benefits of our comprehensive range of products and services
  • Support the Bank’s initiatives as and when necessary 

Requirements:

  • Hong Kong Certificate of Education Examination or Hong Kong Diploma of Secondary Education holder with some working experience, or holder of associate degree, higher diploma or degree from a tertiary institution
  • Financial institution or call centre experience preferable
  • Highly customer-focused approach, with the drive to provide the highest level of client service
  • Insurance or investment licences a definite advantage
  • Effective communication and problem solving skills
  • Fluency in Cantonese, and understand English/PutongHua
  • Willing to perform shift duties, including weekends and public holidays if required. Appropriate shift allowance will be granted 

Benefits:

  • $ 16,000 + quarterly bonus + allowance
  • Bank holidays
  • Full range of medical benefits
  • Classroom training and on-job training