BHSI first came to market in 2013 — an industry “newcomer,” out of the gate with one of the industry’s most experienced management teams and the strong balance sheet and capital of Berkshire Hathaway. Since then, we have been moving swiftly ahead, in lockstep with customer needs – building...
BHSI first came to market in 2013 — an industry “newcomer,” out of the gate with one of the industry’s most experienced management teams and the strong balance sheet and capital of Berkshire Hathaway. Since then, we have been moving swiftly ahead, in lockstep with customer needs – building an enduring industry leader from the ground up. We have excess & surplus underwriting capabilities, a hunger for large and complex risks. We are in a number of admitted markets, and expanding, steadily and strategically, to serve customers’ needs domestically and internationally. Our culture is liberating and fast paced: We are purposefully non-bureaucratic and perpetually entrepreneurial, centered on doing what is right for our customers, our colleagues, and our business. We are looking for individuals who share our devotion to the task…who show both an ability to excel and an excellence of character. People who want to do the heavy lifting — and find unprecedented opportunities in reach. People whose integrity and work ethic fit proudly under the Berkshire Hathaway banner.

Casualty Claims Examiner

Job level Entry
Education Bachelor Degree
Location
Quarry Bay
Employment type Full Time
Benefits Dental plan, 5-day week, Insurance plan, Medical plan, Performance bonus
Industry Insurance / Pension Funding (MPF)
Job function Insurance > Claims
Published On 19/03/2019

Position Overview

Berkshire Hathaway Specialty Insurance (BHSI) is a specialty insurer with a global footprint and a strong presence across Asia and the Middle East. We offer a fast growing and dynamic environment that provides many opportunities for skill, knowledge and career development.

 

We are currently looking for a Casualty Claims Examiner to join our growing claims team to help further our service offering to many blue-chip customers across Hong Kong and Macau. This is a great opportunity to join the claims team for one of our fastest growing lines of business.

 

The Casualty Clams Examiner will have a dual role comprising of:

a. the handling of Employees’ Compensation claims together with general liability/product liability claims as the need arises. A keen eye for detail, the ability to assess liability exposures, and to develop strategies to take the claim forward to a final resolution, is therefore key;  

b. the co-ordination and supervision of rehabilitation / healthcare management for injured employees with the aim of mitigating the extent of their injuries and promoting a prompt return to work. 

The role requires a strong work ethic, empathy and a commitment to customer service, attention to detail, teamwork, and the ability to communicate effectively to our customers, our business partners, and the underwriting and management teams within BHSI.

 

Essential Job Functions

  1. The provision of pro-active healthcare management services to injured employees with a view to mitigating the extent of their injuries and promoting their early return to work.

  2. The interpretation and application of Employee’s Compensation and liability insurance policies, the assessment of liability (whether statutory, common law or other system of law) and the extent to which this liability is covered by the terms of the policy.

  3. The development of effective claims handling strategies to enable to the proactive handling and resolution of Employees’ Compensation and liability claims. This will include the negotiation of settlements pre and post the commencement of proceedings and thus a keen understanding of litigation procedure and alternative dispute resolution is essential.

  4. The setting and monitoring of accurate reserves, maintenance of claim files, compliance with service standards and the identification of opportunities for subrogation.

  5. The development and maintenance of relationships with customers, business partners and internal stakeholders. This may also involve presentations and training on matters of interest.  

  6. Working with the Head of Casualty Claims and the Regional Head of Claims to enhance our processes, reports, service initiatives and infrastructure with a view to further development a world class claims service for our customer.
     

Requirements

  1. University graduate with a medical or allied health background (i.e., registered nurse, physiotherapy, occupational therapy, etc.) is preferred.

  2. Minimum 3 years’ relevant working experience, preferably in workplace rehabilitation and Employees’ Compensation claims handling.

  3. Knowledge of Employees’ Compensation Insurance and the associated ordinance is essential.

  4. Excellent organization and time management skills; with the ability to prioritize and manage multiple activities in tandem.

  5. Good analytical skills, attention to detail, with the ability to work unsupervised.

  6. Experience in the development and execution of claims handling strategies and settlement negotiation.

  7. Quick learner, flexible and adaptable to a changing environment with the ability to work in team environment.

  8. Strong verbal and written communication skills in both English and Cantonese with the ability to interact professionally with a diverse group of individuals. Proficiency in Mandarin would be an advantage.

  9. Demonstrated integrity, passion for excellence, collaboration across functions.