Established in 1989, Wah Fung is one of leading company in providing quality hardware services through service & product offerings, technical know-how and customers services in Hong Kong and Macau. To cope with future business development, we invite high caliber candidates to join our team.

Established in 1989, Wah Fung is one of leading company in providing quality hardware services through service & product offerings, technical know-how and customers services in Hong Kong and Macau.

To cope with future business development, we invite high caliber candidates to join our team.

Centre Supervisor / Assistant Customer Service Manager (5 days)

Job level Senior
Education Bachelor Degree
Location
Ngau Tau Kok
Employment type Full Time
Benefits 5-day week, Medical plan, Paid overtime, Performance bonus, Travel allowance
Industry Internet / Digital / eCommerce
Job function Sales / Business Development / Customer Service > Customer service / Sales Support
Published On 21/06/2019

Job Responsibilities:

•Oversee daily activities at the Customer Service Team

•Manage and motivate a team of staff members from different units to raise our service standards and enhance customer experience

•Prepare customer service reports and make recommendations to strengthen customer service culture

•Liaised with product and marketing team to produce pre- and post-campaign analysis and evaluation

•Provide training to the CSR / CS Officers with professional customer service skills

•Reviews working procedures or workflow on a regular basis and recommends enhancement or automation on such if deemed necessary

•Compiles management information reports and analysis from the department

 

Job Requirements:

•Degree / Higher Diploma or above with relevant customer service

•Minimum 2 years' experience at supervisory level

•Be tactful and assertive with professional sense in tackling customer complaints

•Possess an analytical mind and good in critical thinking

•Self-motivated, customer focused staff and well organized

•High proficiency in both English and Mandarin

•Excellent literacy in MS office application

(Candidate with more experience will be considered as Assistant Customer Service Manager)

 

 

Benefits: 5 days including Monday - Saturday, 12 days Annual Leave, Public Holidays, Performance Bonus, OT Allowance, Medical

 

Location: Ngau Tau Kok

 

We offer attractive remuneration package & other fringe benefits to the right candidate. Interested parties, please send your full resume with present & expected salary to HR Department, Unit 901, 9/F, Westin Centre, 26 Hung To Road, Kwun Tong, Kowloon or clicking .

 

All the information shall be treated as confidential and only be used for recruitment purpose.