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Passionate team players are invited to bring our ‘Legendary Quality Service’ to new heights

The Excelsior, Hong Kong invites applications for the following positions:

Passionate team players are invited to bring our ‘Legendary Quality Service’ to new heights The Excelsior, Hong Kong invites applications for the following positions:

Passionate team players are invited to bring our ‘Legendary Quality Service’ to new heights

The Excelsior, Hong Kong invites applications for the following positions:

Chief Concierge

Job level Middle
Work exp Minimum 6 Years
Language Chinese - Cantonese, Chinese - Mandarin, English
Location
Causeway Bay Hong Kong Island, Hong Kong
Employment type Full Time
Industry Hospitality / Hotel Services
Job function Catering / Hospitality > Customer Service / Ambassador
Catering / Hospitality > Housekeeping / Room Attendant
Published On 23/03/2018 2018-03-23

Job Description:

  • Responsible for the entire Concierge to maintain Legendary Quality Experience (LQE) Standards and accountable for achieving the goal of Guest Loyalty and Satisfaction Survey (LRA) as well as Mandarin Oriental Quality Assurance (MOQA) Audit.
  • Maintain good knowledge of all in-house and arrival guests, hotel’s services, facilities, city highlights and local attractions by providing an accurate information to guests at any time.
  • Maintain effective communication via daily briefings, weekly and monthly updates for the entire team in order to deliver high standard of services to the guests.
  • Create and update all Standard Operating Procedures and Policy and Procedure to meet hotel or corporate standard.
  • Maintain proper training for all new Concierge personnel according to hotel policy and procedure and empower the team to maximize customer satisfaction.

 

Job Requirement:

  • A minimum of 6 years’ relevant managerial experience in a sizeable luxury hotel and hotel group.
  • A proven record in operating high volume of hotel rooms with high quality service.
  • Well versed in computer applications.
  • Innovative, profit-oriented and strong sense in business acumen.
  • Strong leadership and good interpersonal skills.
  • Fluent communicate in English with guests, colleagues and management in a professional manner; command of Cantonese and/or Mandarin is an advantage.

     

We offer competitive salary and benefits package to successful candidates. Please click "HERE" to apply or visit the Mandarin Oriental Hotel Group Career Web Site.

 

Owned and managed by Mandarin Oriental Hotel Group

 

“We are an equal opportunity employer”

 

For further career opportunities, please visit the Mandarin Oriental Hotel Group Career Web Site:

 

http://www.mandarinoriental.com/

 

Candidates who have not been invited for an interview within six weeks may consider their applications unsuccessful. All data collected will only be used for recruitment purposes.