Client Digital Experience Manager - HSBC Securities Services

Job level Middle
Work exp 4 Years To 6 Years
Education Bachelor Degree
Location
Within Hong Kong
Employment type
Industry Banking
Job function Banking / Finance > General / Operations
Banking / Finance > Project Management
Banking / Finance > Others
Published On 27/02/2019
ref. 0000C5X6

Some careers open more doors than others.

If you’re looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC.

Securities Services provides robust and reliable solutions that enhance performance and mitigate risk, today and in the future. Working with institutional investors, banks, insurance companies, governments and multinational corporations, Securities Services offers a range of fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services.

We are currently seeking a high caliber professional to join our team as Client Digital Experience Manager.

In this role, you will

  • To promote and implement HSBC Securities Services' digital products to clients with the objective of contributing to enhancing the client experience and improving efficiency of the HSBC Securities Services business
  • Be responsible on providing demonstration on HSBC Securities Services' digital products, including HSBCnet in sale pitch presentation or client service meetings
  • To provide oversight through the onboarding process on digital solutions
  • To provide oversight to the First Line Support
  • To drive and manage client migration projects to digital solutions, with support from Change Management and Support Team
  • To collect and translate customer feedback into product features and enhancements, working closely with Product Management, Change Management and Development team to ensure that requirements are understood and that designs support the requirements
  • To ensure the internal awareness and conduct training to ensure all internal teams to familiarize the new functions and value to the clients 

 

To be successful in this role, you should meet the following requirements

  • Experience in promoting web portal and digital solutions
  • Experience in client services and project management 
  • Knowledge of securities services including fund services and custody business
  • Result oriented, able to drive a thin client approach within defined risk parameters 
  • Able to manage a complex and multi-disciplinary global environment
  • Able to work in pressurized environment and manage priorities effectively and be a good team player at the same time
  • Excellent written and verbal communication skills, fluent in English, Cantonese and Putonghua 

 

For further details and application information please visit our career site, search under reference number 0000C5X6

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited