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Client Relationship Officer / Assistant 客戶關係主任 (歡迎內地留港畢業生)

Job level Entry
Work exp Minimum 1 Year
Education Not applicable
Tsimshatsui Tsimshatsui Kowloon, Hong Kong
Employment type Full Time
Benefits 13-month pay, 5-day week, Flexible working hours, Medical plan, Performance bonus
Industry Financial Services
Job function Banking / Finance > Investment & Securities
Sales / Business Development / Customer Service > Customer service / Sales Support
Insurance > Insurance Agent / Broker
Published On 25/05/2018 2018-05-25 2018-06-24




  • Answer and handle customer enquiries timely and tactfully, and handle account opening procedure
  • Contact existing customers for re-visit, through phone and online conversation on a regular basis
  • Responsible for releasing information and customers' interaction on social media platforms, including Wechat, Weibo and forums from time to time
  • Deliver quality customer services including trading platform problem, trade processing issue, follow up and handling complaints in professional manner
  • Maintain relationship with existing and potential customers
  • No cold calling and outbound customer services are required
  • Perform daily operations
  • Assist in ad hoc tasks assigned by supervisor


  • 處理及解答客戶查詢或問題, 處理開戶程式
  • 點對點與客戶進行回訪,包括電話和線上的操作
  • 定期在社交媒體或平台上,包括微信、微博、論壇等發表信息及與客戶進行通信
  • 提供客戶服務,包括解答貿易平臺遇見問題,交易問題,處理及跟進客戶投訴
  • 開發公司新客戶,促使客戶進行開戶、注資、交易
  • 維持與現有和潛在客戶的關係
  • 不涉及Cold-calling工作
  • 執行日常工作
  • 幫助解決突發事件或任務


  • Degree holder will be preferred. Fresh graduate and new migrant are welcome
  • 1 year of solid working experience in Customer Service field or Insurance field is preferred. Candidate with less experience will be considered for the post of Client Relationship Assistant
  • Familiar with MS office and Chinese word processing
  • Good interpersonal, communication and selling skills
  • Good command of spoken and written Mandarin, Cantonese and English
  • Self-motivated, responsible and able to work under pressure and to work shift
  • Actual work day will base on bullion trade day
  • Please provide CV in Chinese 



  • 學位或以上學歷優先, 同時歡迎應屆畢業生和有內地背景的人士
  • 1年客戶服務或保險業的工作經驗,經驗少者可考慮客戶關係助理
  • 熟悉MS Office, 及中文打字
  • 良好人際關係及溝通技巧
  • 良好中英文溝通及書寫, 普通話必須要良好
  • 自我推動, 主動, 有責任感, 能在壓力下工作
  • 需要24小時輪班工作,每天工作8小時
  • 即時上班優先
  • 請提供中文簡歷


Attractive remuneration package with fringe benefits will be offered to the right candidates, interested parties please send the full resume with present and expected salary via email. Please quote the specific job application in the subject of the mail. 

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