Client Service Officer (Call Centre, Inbound)

Job level Entry
Education Below F.5
Language Chinese - Cantonese, Chinese - Mandarin, English
Location Tsuen Wan
Employment type Permanent
Benefits 5-day week, Competitive pay, General holidays, MPF, Medical plan, Statutory holidays
Industry Telecommunications
Job function Sales / Business Development / Customer Service > Customer service / Sales Support
Travel / Tourism > Customer Service / Guest Relations
Sales / Business Development / Customer Service > Telemarketing / Call Centre
Published On 23/09/2016
ref. RPO-201609-21

Our Client is a leading lifestyle company looking for talented people who is energetic, joyful and possess strong communicating skills with people in order to deliver the best customer service experience


  • Provide outstanding customer services in a professional and genuine manner
  • Support all calls and inquiries from customers with passion of helping out to ease their concern and frustration
  • Writing reports and emails to follow up issues and complain from customers in a fast pace enviornment with detailed mind
  • Liaise with team manager on customer service issues and complains for future improvement


  • Solid experience in customer service such as call centre, airport or airline would be an advantage. Fresh graduate welcome.
  • Show passion in developing own career in Customer Services
  • Strong command in both written and spoken English, Cantonese and Mandarin
  • Good command with Korean would be an advantage
  • Good telephone manner and problem solving skills
  • Love to serve people in helping their enquiries and dealing with their concerns
  • Energetic, self-motivated, teamwork, dynamic and able to work under pressure
  • Flexible to work on shift timetable and weekends
  • Good PC skills

Attractive remuneration package will be offered to the right candidate. Interested candidates, please send your detailed resume with current and expected salary to Apply Now

All information provided will be treated in strict confidence and used solely for recruitment purpose only.

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