The leader in Art Logistics and Fine Arts Storage   Established in 1979, Helu-Trans Group is the leading art handler & storage provider in Asia and one of the world's leading fine arts specialist. Our team is equipped and trained to meet the special demands of the ever-growing arts industry. Our...

The leader in Art Logistics and Fine Arts Storage

 

Established in 1979, Helu-Trans Group is the leading art handler & storage provider in Asia and one of the world's leading fine arts specialist. Our team is equipped and trained to meet the special demands of the ever-growing arts industry.

Our commitment to quality and reliability has earned us the trust and faith of major local and regional art institutions, art collectors, auction houses, artists and art galleries.

Our head office is in Singapore with regional offices in Hong Kong, Shanghai and Beijing. 

We are part of a global network of fine art logistics providers.

 

Client Services Executive

Job level Entry
Work exp Minimum 2 Years
Education Bachelor Degree
Location
Tsuen Wan
Employment type Full Time
Benefits 5-day week, Insurance plan, Medical plan, Performance bonus
Industry Trading / Merchandising / Wholesale
Job function Sales / Business Development / Customer Service > Customer service / Sales Support
Logistics / Transportation > Freight / Cargo Forwarding
Logistics / Transportation > Shipping
Published On 02/11/2019

Responsibilities:

 

  • Responsible for quotation preparation, as well as processing and fulfillment of orders.  Follow through and coordinate across work teams according to client’s requirements to ensure quality and timely delivery of services and achievement of overall customer satisfaction.
  • Provide quality and value-added client services.  Timely response to customer inquiries, address any complaints and provide resolutions to their problems or issues in a professional manner.
  • Develop and maintain excellent business relationship with clients.
  • Preparation of quotation acceptance, receiving/releasing/transportation of goods, visual check reporting, preparation of work order for operations, and subsequently billing.
  • Follow-up goods in-transit and under storage.
  • To coordinate and follow up across teams to ensure proper execution of documentation and workflow according to Standard Operation Procedures.
  • Coordinate client escalated operational issues to ensure that the feedback from client, related operational issues are disseminated timely to the team-members and track for improvements. Timely flagging of issues to management.
  • Documentation and record administration.
  • Seek for continuous customer services and operational process improvement.
  • Perform other projects/tasks as assigned by the supervior

 

Requirements:

  • Bachelor’s Degree in Business, Sales & Marketing or a related discipline.
  • At least 2 years of relevant experience in customer service role.
  • Prior experience in shipping / logistic customer service is an advantage
  • Good customer services and problem-solving skills.
  • Good verbal and written communication skills in English and Mandarin.
  • Proficiency in MS Outlook, Word, Excel, Powerpoint and Chinese word processing.
  • Knowledge in using data/information management software (eg CRM/ERP).

 

 

Interested parties please send your full resume in WORD format with current and expected salary to by clicking “” for application. Please note that only shortlisted candidates will be notified. 

 

We are an equal opportunity employer and welcome applications from all qualified candidates.  All personal data collected will be treated in strict confidence and used solely for recruitment purposes.  Applicants not hearing from us within 1 month may consider their applications unsuccessful.   All personal data collected will be destroyed within 6 months.