LuxMed Place a strong emphasis on adopting quality control and assurance systems that meet the highest standard for medical and vaccines We have a stringent set of policies on vaccine storage and warehouse management All our vaccines are attached with tag-chips by RFID. Vaccine Vial Monitors (VVM) are...
LuxMed Place a strong emphasis on adopting quality control and assurance systems that meet the highest standard for medical and vaccines
  • We have a stringent set of policies on vaccine storage and warehouse management
  • All our vaccines are attached with tag-chips by RFID.
  • Vaccine Vial Monitors (VVM) are used to monitor the changes of temperature of vaccines.

 

Professional

  • 80% of members in our medical team being registered doctors and registered nurses.
  • the best internal control system in Hong Kong that excels typical private clinics in Hong Kong. LuxMed’s compliance team is formed by 5 professional includes certified public accountants, specialist and solicitors

 

Outstanding Services

  • Our medical lounge is luxuriously cozy. We put great effort in excelling lounge experience with every furnishing part and amenities to food and beverage which makes every moment here truly unforgettable.
  • Our customer services team are well trained and their services is up to 5 stars hotels standard

 

Self-developed cutting-edge process management and IT system

  • Online Access Platform, a mobile accessible platform programmed for customers to retrieve own vaccination history and understand vaccines related information and guidance
  • Booking System, an airline-like booking system
  • Treatments Auto Reminder System
  • Self-verification system can monitor and record each medical procedure accurately to ensure zero prescription defect

 

Get ready to join our fast growing and energetic team!

Clinical Customer Service Officer

Job level Entry
Work exp Minimum 2 Years
Education Bachelor Degree
Location
Tsimshatsui
Employment type Permanent
Industry Medical services / Pharmaceutical
Job function Medical Services > Nursing
Sales / Business Development / Customer Service > Customer service / Sales Support
Published On 23/10/2018

Job Details: 

  • Handling clients’ inquiries and reception of clients
  • Customize immunization solutions for clients
  • Front desk administration including registration, billing and greeting customers
  • Handling hotline enquiries and appointments.
  • Shuttle liaison with all departments
  • Vaccination knowledge is not a must. On-going trainings will be provided.

 

Requirements:  

  • Bachelor degree, or equivalent
  • Minimum 2 years working experience in customer service, hospitality or F&B industry
  • Work experience as flight attendant, or in luxury retail, hotel industry would be an advantage
  • Knowledge in medicine or health care would be an advantage
  • Loyalty, customer oriented driven (not sales driven), able to work independently and proactively, willing to work hard and be a good team player
  • Fluent in Cantonese and Mandarin
  • Work on Saturdays and public holidays are required
  • Hands on PC knowledge
  • Willing to work in shift hours (no overnight shift is required)
  • Project and maintain a positive and professional attitude and composure at all times
  • Demonstrate ability to develop relationships with customers and coworkers
  • Ability to positively and proactively handle customer concerns and prioritize multiple tasks in a fast-paced environment
  • Maintain professional appearance and compliance with uniform and appearance guidelines while in public view
  • Experience in clinical setting is an advantage

 

*Our remuneration package includes performance bonus and incentive* 

*Salary up to HKD25000-30000 per month*

 

Messages to Interviewee

Why choose us?

Good opportunities

 

  • You are allowed to customize your career path time to time based on your abilities and interest
  • We encourage our members to analyze the components that make up the whole which against assembling training
  • No Politics, we believe that when effective communication is going on would allow our members work effective as a “TEAM" 

(T-Together E-Everyone A-Achieve M-More)

  • Our Non-scheduled appraisal allows you to be promoted anytime because we won’t diminish your contribution and ignore your deliverable work.

 

NOW, IT’S YOUR TURN to be our member, because you dare to take challenge.


Interested candidates please click to send your CV with current and expected salaries to us; All information collected will be kept in strict confidence and will be used for recruitment purpose only.