!! What We are? The First “Medical Lounge” health manage center in Hong Kong We are the pioneer and leader in children vaccines immunization services !! Our mission Finest care for Your family at LuxMed With customer’s family’s lifelong being in mind, LuxMed is customer’s trust life partner...
!! What We are? The First “Medical Lounge” health manage center in Hong Kong We are the pioneer and leader in children vaccines immunization services !! Our mission Finest care for Your family at LuxMed With customer’s family’s lifelong being in mind, LuxMed is customer’s trust life partner and premium professional medical consultant who truly understands and cares. !! Our Brand personality Confident Warm and Caring Meticulous !! Our Future Plan Our flagship lounge will open in this year and it’s going to be 4 times bigger than we are now. !! A summary of our competitive strengths Unlike “assembly-line” or “government clinic” Safety LuxMed Place a strong emphasis on adopting quality control and assurance systems that meet the highest standard for medical and vaccines We have a stringent set of policies on vaccine storage and warehouse management All our vaccines are attached with tag-chips by RFID. Vaccine Vial Monitors (VVM) are used to monitor the changes of temperature of vaccines. Professional 80% of members in our medical team being registered doctors and registered nurses. the best internal control system in Hong Kong that excels typical private clinics in Hong Kong. LuxMed’s compliance team is formed by 5 professional includes certified public accountants, specialist and solicitors Outstanding Services Our medical lounge is luxuriously cozy. We put great effort in excelling lounge experience with every furnishing part and amenities to food and beverage which makes every moment here truly unforgettable. Our customer services team are well trained and their services is up to 5 stars hotels standard Self-developed cutting-edge process management and IT system Online Access Platform, a mobile accessible platform programmed for customers to retrieve own vaccination history and understand vaccines related information and guidance Booking System, an airline-like booking system Treatments Auto Reminder System Self-verification system can monitor and record each medical procedure accurately to ensure zero prescription defect Get ready to join our fast growing and energetic team!

Clinical Hotline Services Officer

Job level Middle
Education Bachelor Degree
Location
Within Hong Kong
Employment type Full Time
Benefits Flexible working hours, Performance bonus
Industry Medical services / Pharmaceutical
Job function Sales / Business Development / Customer Service > Customer service / Sales Support
Medical Services > Nursing
Published On 22/11/2018

Job Details: 

  • Customize immunization solutions for clients
  • Handling hotline enquiries and appointments.
  • Shuttle liaison with all departments
  • Customer service oriented, willing to work under pressure, self-motived, pleasant personality

 

Requirements:  

  • At least 1 year relevant experience preferably in customer service
  • Good communication and interpersonal skills
  • Knowledge in medicine or health care would be an advantage
  • Vaccination knowledge is not a must. On-going trainings will be provided.
  • Work on Saturdays and public holidays are required
  • Willing to work in shift hours (no overnight shift is required)
  • Hands on PC knowledge
  • Project and maintain a positive and professional attitude and composure at all times
  • Demonstrate ability to develop relationships with customers and coworkers
  • Fluent in Cantonese and Mandarin

 

 

 

Messages to Interviewee

Why choose us?

Good opportunities

 

  • You are allowed to customize your career path time to time based on your abilities and interest
  • We encourage our members to analyze the components that make up the whole which against assembling training
  • No Politics, we believe that when effective communication is going on would allow our members work effective as a “TEAM” 

(T-Together E-Everyone A-Achieve M-More)

  • Our Non-scheduled appraisal allows you to be promoted anytime because we won’t diminish your contribution and ignore your deliverable work.


Interested candidates please click to send your CV with current and expected salaries to us; All information collected will be kept in strict confidence and will be used for recruitment purpose only.