Cloud Support Engineer (Permanent)

Job level Middle
Work exp No work experience
Education Bachelor Degree
Within Hong Kong
Employment type Full Time
Industry Information Technology
Job function Information Technology > System / Business Analyst
Information Technology > Network / System Admin
Information Technology > Technical Writing / Consulting
Published On 25/05/2022
ref. JN -032022-5408728_71837

Provide system administration, operation and troubleshoot on cloud platform.

Client Details

Our client is a global service provider which engaged with medium - large scale corporations, including Banks, Financial institutions, Government departments.


  • Check system healthiness and performance on a daily basis;
  • Perform system monitoring and tuning, system administration and housekeeping activities;
  • Conduct patch review and annual patch management exercise;
  • Perform system upgrade or enhancements;
  • Troubleshoot system incidents and is responsible for problem diagnostics and escalation to vendors;
  • Develop automated system operations;
  • Develop Disaster Recovery procedures and participate in annual BCP drills;
  • Develop system administrative procedure, operation instructions and other related documentation;
  • Provide support to other IT teams on daily system administration and testing;
  • Prepare system usage and performance reports;
  • Provide round the clock standby service when necessary


  • Degree in Information Technology, Computer Science or related disciplines;
  • Minimum 5 years of experience in IT industry;
  • Minimum 1 year hands-on experience in managing cloud platform;
  • Minimum 3 years of solid experience in hardware, operating systems, and software in related fields;
  • Proficient in: Cisco servers NetApp FAS Storage F5 GTM,LTM,and APN gateways;
  • Proficient in:Windows Server Windows 10 Linux (Red Hat/Ubuntu);
  • Proficient in:VMware series Server vitalisation software(vSphere/ Cloud Foundation/ NSX Data Center/vRealize Suite/Horizon) MS SQL Server I-sprint USO and UAS servers Symantec End-point Protection server;
  • Must have vcp-dcv professional qualifications(VMware Certified Professional - Data Center Virtualization)
  • VCP certification holder is an advantage;
  • Other certificates related to Private/Public cloud is highly considered

Job Offer

Competitive Package

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Connie Mo on +852 2848 9540.