Fwone was established in 2001 as an IT training company and has now become a major international technology company. We are a global IT service provider with China, Hong Kong, Taiwan, Singapore, Malaysia, US and UK branch offices, Our mission is to build the trustworthy and profitable global IT company...

Fwone was established in 2001 as an IT training company and has now become a major international technology company. We are a global IT service provider with China, Hong Kong, Taiwan, Singapore, Malaysia, US and UK branch offices, Our mission is to build the trustworthy and profitable global IT company providing the high quality IT service desk, system integration and IT solution our valued customers.

Fwone has IT career opportunities around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a “get it done” attitude, we offer the right environment for you.

 

Cloud Technical Support

Job level Middle
Work exp Minimum 3 Years
Education F.5 - F.7 or DSE
Location
Causeway Bay
Employment type Full Time
Benefits Dental plan, 5-day week, Medical plan, Paid overtime
Industry Internet / Digital / eCommerce
Job function Information Technology > Help Desk / IT Support
Information Technology > Network / System Admin
Information Technology > Others
Published On 10/05/2020

Responsibility

  • Responsible for supporting cloud daily operation maintenance.
  • Provide solution/instruction and operation guide for onsite support technician.
  • Handle project tasks assigned by technical manager in timely manner and make sure the quality fulfill the requirement.
  • Skill in analyze and troubleshoot for technical problem and follow up until the issue been fixed.
  • Provide automation tools to enhance support team working efficiency.
  • Handle tasks of project closure.
  • Coordinate with different team and vendor for problem solving.
  • Prepare and maintain relevant technical documents.

 

Requirement

  • Degree in Computer Science or related disciplines.
  • 3-5 years’ experience on Cloud platform/Linux server/big data support.
  • Experience in Linux system command and optimization.
  • Experience in Linux scripting, eg. Python/Shell/PHP.
  • Experience in developing language, eg. Java/C/C++
  • Experience in database support, eg. Oracle、Teradata、DB2、Mysql. Able to handle SQL ETL.
  • Familiar with service like NTP ,YUM ,DNS.
  • Good problem solving and risk identification skill.
  • Able to handle IT documentation.
  • Good communication skills in English and Mandarin.