Collection System Manager - Global Risk

Job level Middle
Location Hong Kong
Employment type
Industry Banking
Job function Banking / Finance > General / Operations
Published On 16/11/2016
ref. 00008FLG

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Global Risk is a thriving and expert risk management function supporting HSBC globally with all aspects of risk management. The team actively manages a varied and dynamic range of risk types, including security, fraud, information security, contingency, geopolitical, operational, credit, pension, insurance, financial crime and regulatory compliance, market and reputation risks. All parts of the Global Risk team use their skills, insight and integrity to handle established threats and those they see emerging, acting to protect and enable HSBC to deliver sustainable growth.

We are currently seeking a high caliber professional to join our team as Collection System Manager.

In this role, you will

  • Support the development and implementation of numerous complex collection systems, including Collections, Tracking, and Analysis, Café eCafé, Computer Aided Collection System, Cyber, predictive diallers and behavior scoring systems.
  • Manage the operational support of collection system strategies and controls throughout the Asia Pacific region.
  • Facilitate cost effective control of delinquent portfolios, thereby directly increasing profits throughout the region.
  • Lead optimisation of end user utilisation of sophisticated system features and develop skills and knowledge within each country to enable continuous improvement through local staff.
  • Primarily interact with Senior Executives and peers within Retail Banking and Wealth Management Risk, Asia Pacific Collection Managers, local Information Technology and Customer relationship management departments, and also senior management and technical staff within head office departments.
  • Fully understand the operational needs of the countries in the Asia Pacific region, both in support of Retail Banking and Wealth Management business.

To be successful in this role, you should meet the following requirements

  • University degree in Business Administration or Business Systems.
  • Extensive years of experience in leading and supporting the development and implementation of complex banking systems, specifically card receivables, core banking system, risk and collection systems.
  • Experience in risk management, debt recoveries and collections.
  • In depth understanding of the collections environment in Asia Pacific as the job holder will be considered the regional expert on this topic.
  • Ongoing monitoring of adherence to the companys global standards for collections. This entails identifying gaps and working with the countries to resolve.

For further details and application information please visit our career site, search under reference number 00008FLG

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited