Communications Engineer (Telecom)

Job level Middle
Work exp No work experience
Education Bachelor Degree
Within Hong Kong
Employment type Full Time
Industry Legal Services
Job function Information Technology > Telecommunication
Information Technology > Network / System Admin
Information Technology > Engineering - Network
Published On 25/05/2022
ref. JN -042022-5422157_67864

The Unified Communications Engineer to help support the global instant message, voice and video infrastructure. This will require working closely with members of the existing UC team worldwide - to operate, maintain, and support the UC products and services.

Client Details

Our client is a global professional firm which


  • Working in the global team to build and support scalable and cost effective unified communications services , including video-telephony, voicemail, instant messaging and presence.
  • Providing high quality solutions to integrate the firm's unified communications services and technologies.
  • Ensure the current on developments in unified communications (technologies, products, practices and trends).
  • Responsible for evaluating new systems and technologies to increase service levels and reduce costs.
  • Responsible for contributing to projects to deliver new unified communications services.
  • Providing high quality support to users and preventative maintenance for unified communications services.
  • Maintaining inventories and complying with licensing agreements.
  • Preparing high quality documentation


  • Bachelor's degree in computer science or information systems preferred.
  • In-depth experience of Cisco Unified Communications Manager, Cisco Unity Connection, Cisco IM and Presence Service, Cisco Emergency Responder, Cisco Unified Attendant Console, Cisco Unified Contact Center Express, Cisco Unified Border Element, Cisco voice routers, Cisco Expressway.
  • 5 years working with telecommunications networks. Strong knowledge of voice and data switches and routers, telecommunications protocols and standards, voice and data infrastructure tools and services, QoS design and operation.
  • Knowledge of video conferencing end points, Cisco 8800 series phones.
  • Knowledge of telecommunications protocols, communications and standards, H.323, SIP, E.164.
  • Exposure to mobile telephony solutions.
  • Understanding of Microsoft Teams Phone.
  • Good understanding of the design of global Voice over IP telecommunications infrastructure.
  • A history of working in a demanding telecommunications environment is essential. A professional services background is desirable.
  • Relevant Cisco Collaboration accreditation is preferred
  • Strong oral and written English communications skills.

Job Offer

Competitive remuneration package and flexible WFH policy

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Connie Mo on +852 2848 9540.