Peoplus Recruitment is a recruitment services company based in Hong Kong. Our services include permanent staff recruitment, executive search, secondment staff services, contract staff services, payroll services, cross border or overseas search, pay level or trend analysis etc.

Peoplus Recruitment is a recruitment services company based in Hong Kong. Our services include permanent staff recruitment, executive search, secondment staff services, contract staff services, payroll services, cross border or overseas search, pay level or trend analysis etc.

Complaint Management Manager (Non call centre) (Ref: CC200319-01)

Job level Middle
Work exp Minimum 4 Years
Education Not applicable
Location
Within Hong Kong
Employment type Full Time
Benefits Dental plan, 5-day week, Insurance plan, Medical plan, Performance bonus
Industry Insurance / Pension Funding (MPF)
Job function Banking / Finance > Others
Sales / Business Development / Customer Service > Customer service / Sales Support
Insurance > Others
Published On 20/03/2020

Our client is one of a International Insurance Company, they are currently looking for a high caliber to fill up above positions for their HK susidiary company.

 

Complaint Management Manager (Non call centre)

 

Responsibilities

  • Manage & lead the complaint team to handle complaints in relation to our insurance products in Life and General Insurance
  • Manage complaints, adhere to operating guidelines, work within delegated authorities, meet departmental SLA targets and pass periodic independent quality control reviews
  • Handle and investigate complaint cases from direct customers and regulators
  • Perform acknowledgement, investigation on entitlement, resolution and response
  • Involve operations/distribution for case information, root cause reason and execution of approved actions.
  • Be responsible for identifying problems & clarifying the complaints and making recommendations for future improvement
  • Work in conjunction with Marketing, Compliance, Legal, Distribution and Operations, to provide resolutions and responses in shorter timeframes than non-priority cases.
  • Participate in projects that relevant to customer complaints

 

 

Requirements

  • Relevant working experience in insurance or banking industry is an advantage
  • Minimum 4 years of working experience in Customer Services or Complaint handling in Insurance products
  • Strong analytical, logical, negotiation and problem solving skills
  • Good communication and interpersonal skills
  • Excellent written English and Chinese correspondence skill
  • Good verbal communication in English, Cantonese and Mandarin

 

 Attractive remuneration package and excellent career prospects will be provided to the right candidate.


Interested parties please send full resume with followings to jobs5@ peoplus.com.hk

1. Current & Expected Salary
2. Availability
3. Date of Achievement : Academic Result
4. Quoting the Emp. Ref. No. : CC200319-01

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