We are looking for talented applicants with enthusiasm, passion, positive service attitude and outstanding interpersonal and communications skills to fill this exciting position.

We are looking for talented applicants with enthusiasm, passion, positive service attitude and outstanding interpersonal and communications skills to fill this exciting position.

Concierge Agent

Job level Entry
Work exp Minimum 2 Years
Education Diploma / Certificate
Language Chinese - Cantonese, Chinese - Mandarin, English
Location Tsimshatsui
Employment type Full Time
Benefits 5-day week, Special / extra leave, MPF, Discretionary bonus, Insurance plan, Medical plan
Industry Hospitality / Hotel Services
Job function Catering / Hospitality > Customer Service / Ambassador
Catering / Hospitality > Others
Published On 31/08/2017

Job Responsibilities:

  • Greets consistently and professionally to our guests to provide a warm welcoming experience
  • Provides guests with information on facilities, services, events and attractions, tours, travel routes and transportation schedules
  • Provides restaurant information, gives recommendations and makes restaurant bookings per guests’ preference
  • Keeps updating on sightseeing attractions, dining venues and shopping suggestions within the city but not limited to it
  • Arranges flight tickets, flight reconfirmation, on-line check in and flight schedule updates for our guests
  • Arranges transportation according to guest needs including hotel limousine and other fleet from contract-out agent
  • Handles all incoming couriers and mails on behalf of our guests in a prompt and efficient manner
  • Assists in providing mailing services to our guests including postcards/ letters, speedpost/ air / surface mail through Hong Kong Post, FedEx and DHL

Requirements:

  • Diploma or degree holder in Hotel Management
  • Excellent verbal and written English, Cantonese and Mandarin
  • Two years of related experience in the hotel industry
  • Passionate towards hospitality and concierge business 

What’s in it for you?

In return to your hard-work, dedication and professionalism, we offer:

  • An attractive remuneration with discretionary bonus
  • Annual leave and statutory leave
  • 5 days of work a week
  • Option of MPF or ORSO scheme
  • Life and Medical insurance
  • Opportunity for internal transfer
  • Wide range of training and development programmes

 

Please quote the above job reference number and send your full resume with present and expected salary to

Director of Human Resources
The Peninsula Hong Kong
Salisbury Road, Kowloon, Hong Kong
Tel: 2696 6800  Fax: 2696 6810  E-mail: hrphk@peninsula.com

Personal data collected will be used for recruitment purposes only. 
Applicants who do not hear from us within one month may consider their application unsuccessful.
Personal data of an unsuccessful applicant will be destroyed within three months.