Concierge / Guest Relations Officer 禮賓司 / 客戶關係主任

Job level Middle
Work exp Minimum 2 Years
Education Diploma / Certificate
Location Kowloon, Tsimshatsui
Employment type
Benefits Discretionary bonus, Education subsidies, MPF, Meal allowance, Medical plan, Statutory holidays
Industry Hospitality / Hotel Services
Job function Travel / Tourism > Customer Service / Guest Relations
Sales / Business Development / Customer Service > Customer service / Sales Support
Published On 07/11/2016

Hong Kong's most exclusive Serviced Apartments invite applications for the following position:


  • Handle residents’ check-in and check-out procedures in an effective and efficient way
  • Answer enquiries, handle complaints, provide local information/activities and resolve problems arising from residents
  • Ensure high level of residents’ satisfaction by providing prompt and courteous services and establishing friendly rapport with residents
  • Co-ordinate with external service providers to meet residents’ needs
  • No overnight duty is required


  • Degree or diploma holder, preferably in hotel or tourism management
  • Minimum 2 years’ relevant experience in serviced apartments, five-star hotels or front line customer services
  • Pleasant personality, customer oriented and detail-minded
  • Excellent in both spoken and written English and Chinese


We offer the competitive remuneration package to the right candidate. Clear career progression and comprehensive training is also provided. Please send your full resume stating contact telephone number, date available, present and expected salary to The Personnel & Training Department, Gateway Apartments, Suite 2306-7, Prudential Tower, The Gateway, Harbour City, Kowloon or via fax at 2119-3001 or e-mail to

Personal data provided will be used strictly in accordance with the Company's personal data policy which is available upon request.