RecruitFirst is the fastest growing human resource consultancy in the Asia Pacific. We are focused on providing our clients temporary, contract and permanent employment solutions, ranging from support to management roles. Our specialization lies in the Banking and Finance, Insurance, Fast Moving Consumer...

RecruitFirst is the fastest growing human resource consultancy in the Asia Pacific. We are focused on providing our clients temporary, contract and permanent employment solutions, ranging from support to management roles. Our specialization lies in the Banking and Finance, Insurance, Fast Moving Consumer Goods (FMCG), Luxury Retail and Infocommunications sectors.

Premise on our mission to help people find better jobs and organizations find better people, RecruitFirst is dedicated to ensuring that the best candidates and employers are connected via the rigorous recruitment processes and extensive database that we are continuously developing.

Concierge (VIPs) Retail (15-16K) [Welcome Fresh Grad]

Job level Entry
Work exp Less than 1 year To 2 Years
Education Associate Degree
Language Chinese - Cantonese, Chinese - Mandarin, English
Location
Within Hong Kong, Central
Employment type Full Time
Benefits 5-day week, Competitive pay, Dental plan, Flexible working hours, Medical plan
Industry Retail - Stores
Job function Catering / Hospitality > Customer Service / Ambassador
Sales / Business Development / Customer Service > Customer service / Sales Support
Travel / Tourism > Customer Service / Guest Relations
Published On 19/03/2019

Concierge (15-16K)

Location: IFC

Working day: Normal day off 8 days per month [On Shift]

Responsibilities

  • To deliver consistent, friendly and responsive in store concierge service and ensure Lane Crawford standards are consistently executed at all times
  • To provide a full range of concierge services to customers and be proactive in responding to their needs
  • To be highly aware and fully conversant with the most recent trends and newest products of fashion and lifestyle
  • To maintain and update customer information and encourage repeat business by building relationships with all concierge customers
  • To professionally handle all customer comments and complaints
  • To understand and perform all tasks for the benefit of the customer relating to Lane Crawford systems
  • To communicate and collaborate with other departments effectively in store and head office to fulfill specific requests from customers
  • To maintain the highest standards of personal grooming, courtesy, positive attitude and overall presentation at all times

Requirements

  • Matriculated or above
  • Minimum 1 year of relevant experience in a service field (retail, hospitality etc)
  • Strong service mindset
  • Customer focused with a pleasant and outgoing personality
  • Good problem solving abilities
  • Good command of English and Mandarin
  • Computer literate