BOC Credit Card (International) Limited (BOCI) was established in 1980 and is a wholly-owned subsidiary of BOCHK. All credit cards issued by BOCI are collectively called BOC Credit Cards. BOCI has issued various international credit cards, and is now the card issuing and acquiring processing centre for...

BOC Credit Card (International) Limited (BOCI) was established in 1980 and is a wholly-owned subsidiary of BOCHK. All credit cards issued by BOCI are collectively called BOC Credit Cards. BOCI has issued various international credit cards, and is now the card issuing and acquiring processing centre for BOCHK. BOCI plays an important role in the credit card business in the Mainland of China, Hong Kong and Macau. To cope with our rapid business expansion, we are now looking for high-calibre candidates to take up the following challenging role.

Contract Customer Services Officer

Job level Entry
Work exp 1 Year To 2 Years
Education Bachelor Degree
Language Chinese - Cantonese, Chinese - Mandarin, English
Location
Within Hong Kong
Employment type Contract
Benefits 5-day week
Industry Banking
Job function Banking / Finance > Account / Relationship Management
Banking / Finance > Credit
Banking / Finance > Research / Analysis
Published On 20/09/2019
ref. CSDCCSO1907

Responsibilities:

  • Benchmark and monitor the Company’s service competitiveness
  • To prepare statistics and analysis reports
  • Analyze customer feedback and proactively follow up with related parties for services improvement.
  • Liaise with both internal and external parties on workflow and system enhancement
  • To handle ad-hoc projects as assigned from time to time

 

Requirements:

  • Degree holder or equivalent
  • Minimum 1-2 years' relevant working experience, preferably in banking / credit card business
  • Knowledge in card products, systems and operations an advantage
  • Customer oriented with good interpersonal skills
  • Immediate availability preferred

 

Applicants for the above positions must be proficient in spoken and written Chinese (including Mandarin) and English, and be competent in MS Office applications.

 

Attractive remuneration packages will be offered to suitable candidates. Interested parties please send full resume with present and expected salary to HR Strategic Planning Unit, 20/F BOC Credit Card Centre, 68 Connaught Road West, H.K. (Please quote Ref. no.) OR email by clicking

 

**Data collected would be used for recruitment purposes only. Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months of receipt.