Contract Customer Services Officer (VIP)

Job level Entry
Work exp 1 Year To 3 Years
Education Bachelor Degree
Location Hong Kong Island
Employment type Contract
Benefits 5-day week, Medical plan
Industry Banking
Job function Banking / Finance > Others
Administration > Clerical / Admin / Operation
Sales / Business Development / Customer Service > Customer service / Sales Support
Published On 14/10/2016
ref. CSDCCSOVIP - SC1610

We are one of the specialized companies of Bank of China (Hong Kong) Limited. As a global credit card centre in Hong Kong, we strive to provide world-class credit card products and services to both domestic and overseas customers. We also play a major role in the development of e-commerce as well as credit card market in Mainland China. To cope with our rapid business expansion, we are now looking for high-calibre candidates to take up the following challenging roles:


  • Communicate with both internal and external parties to ensure customers' service requests are fulfilled
  • Resolve and analyze customer opinions / complaints and proactively follow up with related parties for services improvement
  • Prepare statistical reports / analysis and make recommendation for customer services enhancement
  • Ensure good customer service is delivered to the customers
  • Assist in ad hoc projects
  • Five days back office works


  • Degree holder or equivalent
  • Minimum 1-2 years' relevant working experience, preferably in banking / credit card business
  • Knowledge in card products, systems and operations is an advantage
  • Customer oriented with good interpersonal skills
  • Self-motivated, well organized, independent and a good team player
  • Fluent in English and Mandarin is a must
  • Immediate availability preferred
  • Fresh graduates with sound communication skills will also be considered

Applicants for the above position must be proficient in spoken and written Chinese (including Mandarin) and English, and be competent in MS Office applications.

Attractive remuneration packages will be offered to suitable candidates. Interested parties please send full resume with present and expected salary to Human Resources Department, 20/F BOC Credit Card Centre, 68 Connaught Road West, H.K. (Please quote Ref. no.) OR email to

Personal Data collected will be used for recruitment purposes only. Applicants who do not hear from us within 4 weeks may consider their applications unsuccessful and their data will be destroyed within 3 months of receipt..........