Swire Hotels has been created to manage soulfully individual hotels in Hong Kong, Mainland China and the USA, providing a characterful experience for well travelled individually minded travellers who seek originality, style and personalised service. This includes The House Collective, small luxury hotels...

Swire Hotels has been created to manage soulfully individual hotels in Hong Kong, Mainland China and the USA, providing a characterful experience for well travelled individually minded travellers who seek originality, style and personalised service. This includes The House Collective, small luxury hotels and EAST, lifestyle business hotels.

Contract Project Manager - CRM Solutions

Job level Middle
Work exp Minimum 5 Years
Education Bachelor Degree
Location
Taikoo Shing
Employment type Contract
Benefits 5-day week, Competitive pay, Dental plan, Discretionary bonus, Education subsidies, Flexible working hours, Insurance plan, Maternity leave, Medical plan, Special / extra leave
Industry Hospitality / Hotel Services
Job function Digital / Web / Mobile > Customer Relationship Management (CRM)
Information Technology > IT Management
Information Technology > IT Project Management
Published On 27/11/2019

Purpose of Job:

Swire Hotels Group will be implementing a new CRM solution to be integrated with the hotel properties systems to enable single customer view for enhance operations efficiency, enable the capabilities for CRM marketers to build and launch scalable and impactful marketing campaigns and to meet the compliance requirements. The Project Manager – CRM Solutions (PM) will collaborate and work closely with various groups and stakeholders from Swire Hotels operations, marketing, IT (eServices) as well as external consultants and vendors to manage the implementation and roll out plan of the CRM solution. The PM is expected to be full stack tech savvy, customer-focused, and data-oriented — he/she must be able to partner closely with and speak the language of both marketers and technical developers to ensure the delivery of the CRM implementation.

Duties & Responsibilities:

  • Project planning in managing the CRM implementation process, timeline and budget
  • Translate CRM marketing needs/requests/goals into robust technical requirements and user stories for consolidated CRM platform and marketing automation solutions sourcing and development
  • Understanding of the technical aspects of our CRM and marketing automation solutions including but not limited to: consolidated CRM platform, property management system (PMS), marketing automation, data migrations, systems integrations, 3rd party applications, and custom development
  • Technical leadership, setting best practices across the Software Development Cycle (SDLC) including integration and application development, deployment and testing (unit and system)
  • Define, communicate, and manage technical change management (e.g., release) processes for all CRM platform and marketing automation related technology efforts
  • Assure quality in deliverables by closely managing project implementation, communicating efficiently with different parties, identifying project risks in advance, running comprehensive QA tests; maintaining a clear set of project and technical documentations.
  • Strategically plan project launches and set right expectations to different stakeholders. 
  • Track budget and provide project status reports regularly
  • Collaborate with our internal IT, marketing teams and external vendors to ensure technology is properly integrated

Skills, Qualification & Experience Requirements:

  • A degree in Computer Science, Information Management Systems, Marketing, Business or related fields
  • Minimum 5 years of experience in project management for enterprise level solutions; solid experience in CRM platform development and/or maintenance as well as knowledge Salesforce would be advantages
  • Knowledge in hospitality systems & applications is a plus
  • Confident in working closely with both technical and business team. A strong facilitator between IT and business worlds.
  • Strong in project management, vendor and stakeholder management
  • Self-motivated and capable to work with minimal supervision; ability to work under pressure.
  • Digital savvy. Passionate about CRM, data and problem solving
  • Excellent verbal and written communication skills to effectively interact and build a rapport with team members across the business

We offer attractive benefits (including 5-day work week) and excellent career development opportunities to our team members.

Want to be one of us? Please send us your CV.

Applicants who do not hear from us within six weeks of application should consider their applications unsuccessful. Information collected will be used for employment purpose only.

Swire Properties Hotel Management Limited