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DHL is the leading global brand in the logistics industry. Our DHL family of divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 340,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global trade flows. With specialized solutions for growth markets and industries including technology, life sciences and healthcare, energy, automotive and retail, a proven commitment to corporate responsibility and an unrivalled presence in developing markets, DHL is decisively positioned as “The logistics company for the world”.

DHL is part of Deutsche Post DHL Group. The Group generated revenues of more than 59 billion euros in 2015.

DHL is the leading global brand in the logistics industry. Our DHL family of divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial...

 

DHL is the leading global brand in the logistics industry. Our DHL family of divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 340,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global trade flows. With specialized solutions for growth markets and industries including technology, life sciences and healthcare, energy, automotive and retail, a proven commitment to corporate responsibility and an unrivalled presence in developing markets, DHL is decisively positioned as “The logistics company for the world”.

DHL is part of Deutsche Post DHL Group. The Group generated revenues of more than 59 billion euros in 2015.

Control Tower Officer (Shift duty)

Job level Entry
Work exp Minimum 3 Years
Education Associate Degree
Location
Tsing Yi New Territories, Hong Kong
Employment type Full Time
Benefits Dental plan, 13-month pay, 5-day week, Shuttle bus, Insurance plan, Medical plan, Paid overtime, Performance bonus
Industry Freight Forwarding / Logistics / Delivery
Job function Logistics / Transportation > Warehousing / Storage / Distribution
Logistics / Transportation > Shipping
Logistics / Transportation > Supply Chain / Logistics
Published On 10/01/2018 2018-01-10

Role responsibilities:

  • To provide various customer services supports
  • To monitor the daily shipments from warehouse processing, shipment in-transit till delivery
  • To co-ordinate with oversea warehouses, shipping and transportation teams to expedite shipment delivery
  • To handle exceptional shipment requests from customer
  • To understand customer requirements and enhance standardization of operational processes to meet customer's targets across the regions
  • To ensure operation quality to achieve KPI targets

Requirements:

  • Diploma or above with at least 1 year experience in customer service or Logistics.
  • Excellent customer services and communication skill
  • Good written and spoken English, Mandarin and Cantonese.
  • Responsible, accountable and good working attitude.
  • Able to work independently and under pressure
  • Willing to work on shift duty (holiday duties and duty hour till 2300 are expected)