AGS Group (AGS) is a privately owned executive search firm. Our Top 10 Clients are all Fortune 500 companies in Asia Pacific and US. Out of our clients, most of them are from the consumer industry, which includes FMCG, retail, hospitality, property and the financial services sector and the industrial...

AGS Group (AGS) is a privately owned executive search firm. Our Top 10 Clients are all Fortune 500 companies in Asia Pacific and US. Out of our clients, most of them are from the consumer industry, which includes FMCG, retail, hospitality, property and the financial services sector and the industrial sector. Other major sectors include technology and pharmaceuticals.

AGS focuses to build "depth" with clients, working with them in more locations and more levels in their organizations, anchored on a give-and-take approach and unrelenting commitment to put clients' interest ahead of ours. We have proved to be efficient since we know the market better: Our number of days to complete assignments is much shorter than that of other international search firms.

To learn more about our recruitment services, please visit our company website: www.agsgroup.com.hk

CRM Database Senior Manager

Job level Senior
Work exp Minimum 10 Years
Education Bachelor Degree
Language Chinese - Cantonese, English
Location
Within Hong Kong
Employment type Full Time
Benefits 5-day week, Competitive pay, Medical plan, MPF
Industry Property Management / Consultancy
Job function Digital / Web / Mobile > Customer Relationship Management (CRM)
Published On 27/12/2018

About the Client

Headquartered in Hong Kong, our client is a market leader in the property industry with different commercial, residential, shopping malls portfolio. With an aggressive expansion plan in place, they are seeking an experienced Senior Manager to help build their Hong Kong and China business.

About the Role

Reporting to the CEO, you will responsible for the development and implementation of Corporate CRM strategy, data transformation and customer database management as well as loyalty platform/CMS operation. He/ She will lead CRM data structure design; data integration across various BUs, database operation and digital/data analytics. Further duties include data analytics, member loyalty club management, customer segmentation, strategic partnership management, collaboration with campaign and marcom team on campaign requirements/channel enhancements as well as supporting Web/App channel development and also assisting in management reporting/dashboard.

Requirements

Bachelor Degree or Master Degree in related discipline

Minimum 10 years of working experience and of which at least 5 years in CRM related role, retail exposure is highly preferable

Experience in building and maintaining the CRM Data analytics platform to meet the business needs

Experience in marketing with solid exposure in setting up large-scale loyalty or CRM program, marketing communications and promotions

Strong analytical skills with ability to leverage data to create effective offers and promotions

Experience in demonstrating leadership/influence and collaboration in a matrix-managed environment, and across multiple and diverse groups

Self-starter who performs well with appropriate supervision and has a track record of producing results

Highly energetic and demonstrates ability to coordinate multiple projects and competing priorities

Adaptable, analytical thinker who can work both strategically as well as in a hands-on/executional capacity

Strong business acumen, able to work effectively in a professional, collaborative and international environment with cross-functional teams

Creative mindset of continually thinking and presenting new ideas on how to enhance Marketing's impact on the business

Interested candidates please send your CV to beryl.yip@agsgroup.com.hk