Customer Care Associate

Job level Entry
Education Associate Degree
Location
Within Hong Kong
Employment type Full Time
Benefits 5-day week, Flexible working hours
Industry Insurance / Pension Funding (MPF)
Job function Insurance > Others
Sales / Business Development / Customer Service > Account Servicing
Sales / Business Development / Customer Service > Customer service / Sales Support
Published On 24/12/2019
Tags

Join OneDegree Customer Care team and make difference to Insurance industry. This is an opportunity to become an early and critical member of a rapidly growing startup. We are looking for a Customer Care team member to support us in a fast-paced environment with being attentive to details and good problem-solving skill.

What’s the role?

  • This role is critical to our company’s mission, as you will be the main point of contact for our customers and provide world class customer service
  • Communicate with customers via social media, email, chat and phone
  • Provide accurate product/marketing/account information to customers to resolve their issues
  • Set up processes for assembling customers feedback and communicating this with our product team to improve OneDegree’s insurance experience
  • Help write educational content and FAQ sections
  • Build and scale a new team that owns the customer experience and works to exceed their expectations
  • Provide support to other team, including claims, policy admin, account management and product development
  • Non-Selling and no cold/warm call required
  • 5-day week, Night and Holidays shift is required, flexible working hours and location

What skills do I need?

  • Have working experience in customer support or customer-facing role
  • Experience in General insurance industry or passed IIQE paper 1 & 2 will be an advantage
  • Excellent communication skills, good command of both written and spoken Cantonese and English. Mandarin is an advantage.
  • Excellent written manners in both English and Chinese
  • PC literate and able to type fast in both English and Traditional Chinese
  • Well organised and good time management skills. Ability to streamline processes and prfioritize issues, support multiple tasks and be responsive
  • Customer-focused. Understand client pain points, communicate their concerns internally, and influence our product
  • Remain calm in high-pressure situations. Positive attitude, patient with people and willing to learn
  • Self-starter and good team player. Curious and interested in technology and new products
  • Bonus: more experienced candidates will be considered as Manager, Customer Care
  • High school certification or above, university degree preferred. Fresh graduates are also welcome

What can you expect from us?

  • Competitive salary and equity package in a fast-growing start-up
  • An entrepreneurial, international and highly motivated team with a flat hierarchy
  • Great working atmosphere in a supportive and fast-paced environment
  • A team that will constantly challenge you and help you reach your highest potential

Interested applicants, please click Apply Now to submit your online application. 

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