“Macroview Telecom is a leading networking system integrator with a strong foothold in Hong Kong and China. As a Cisco Certified Gold Partner, we excel in providing total network solutions to telecom providers and enterprises based on latest information technologies for data networking and communications,...
Macroview Telecom is a leading networking system integrator with a strong foothold in Hong Kong and China. As a Cisco Certified Gold Partner, we excel in providing total network solutions to telecom providers and enterprises based on latest information technologies for data networking and communications, IP telephony and unified communications, optical networking, video streaming and broadcast, network security and network management. We have been operating for over 20 years and now have 7 offices and technical support centers in Hong Kong, Guangzhou, Shanghai, Beijing, Dongguan, Shenzhen, and Macau. Based in Hong Kong, we have in total more than 400 staffers in Hong Kong. To cope with our continued business expansion, we are seeking the following personnel to join our team."

Customer Care Executive

Job level Entry
Education Diploma / Certificate
Location
Quarry Bay
Employment type Full Time
Benefits 5-day week, Discretionary bonus, Education subsidies, Medical plan
Industry Telecommunications
Job function Sales / Business Development / Customer Service > Account Servicing
Sales / Business Development / Customer Service > Business Development
Sales / Business Development / Customer Service > Customer service / Sales Support
Published On 28/02/2019

Responsibilities:

  • To assist in liaison and negotiation with customers on service contract renewals
  • Responsible for the preparation of service package and manage contracting administration
  • Coordinate with internal departments and outsourcing partners to prepare for necessary resources to support the customers
  • Highly customer-oriented with passion, patience and caring attitude in result-oriented service manner
  • Delivery courtesy caring service to strategic accounts, such as regular and ad-hoc visiting

 

Requirements:

  • Tertiary Education in Business Discipline
  • Able to work independently and work under pressure
  • Customer focus, strong interpersonal, writing skill and good working attitude
  • Excellent command of written and spoken Chinese, English and Mandarin
  • Computer Skills (Excel/Word)
  • Candidates with less experience will be considered as Customer Care Assistant
  • Immediate available is highly preferred

 

We offer attractive remuneration package, medical benefits and marriage leave to the right candidate. Interested parties please send full resume with expected salary by clicking .

All information collected will be used for recruitment purpose only.

To know more about Macroview, please visit: http://www.macroview.com