UPS is a global leader in logistics, offering a broad range of supply chain solutions, including transporting packages and freight, facilitating international trade, and deploying advanced technology to efficiently manage the world of business. Headquartered in Atlanta, UPS serves more than 200 countries...

UPS is a global leader in logistics, offering a broad range of supply chain solutions, including transporting packages and freight, facilitating international trade, and deploying advanced technology to efficiently manage the world of business. Headquartered in Atlanta, UPS serves more than 200 countries and territories worldwide. We are a global company with more than 454,000 employees, serving 10.5 million customers in more than 220 countries and territories. As one of the world’s largest employers, UPS employs people from all cultures, backgrounds, lifestyles, and experiences. We are now looking for high caliber candidates to join us.

We unlock potential. We live our values. We shape futures.

For further information, please visit us at http://www.ups.com/

Customer Care Executive

Job level Entry
Education F.5 - F.7 or DSE
Location
Lai Chi Kok
Benefits 13-month pay, 5-day week, Insurance plan, Medical plan, Performance bonus
Industry Freight Forwarding / Logistics / Delivery / Warehousing
Job function Sales / Business Development / Customer Service > Customer service / Sales Support
Logistics / Transportation > Freight / Cargo Forwarding
Published On 22/08/2019

Key Responsibilities

  • Handle customer enquiries, complaints or follow up orders in a professional manner
  • Assist in shipment tracing to locate the products and reply to customers
  • Cooperate with other team members to resolve customer's request
  • Back up for support function in customer service department
  • Perform any ad hoc duties assigned by supervisor

Who we are looking for

  • Form 5 or above
  • Relevant experience in hotline center is an advantage
  • Good command of spoken Chinese and English, fair in Mandarin
  • Basic PC knowledge
  • Customer-oriented with strong communication skills
  • Fresh graduates of Degree/ Associate Degree with experiences in direct customer interfaces will also be considered
  • Work Location: Customer Care Center (nearby Lai Chi Kok MTR Station)

Working Hours

You are expected to work 5-day per week

  • Monday - Saturday: 8:30 a.m. - 10:30 p.m. (on shift basis, 8.25 hours per day)
  • Sunday & Public Holiday: Off

What we can offer

  • Attractive Salary Package
  • Guaranteed Double Pay
  • Performance Bonus
  • Medical Insurance
  • Life Insurance
  • Training Opportunities
  • Career Development Opportunities
  • Stable, Open and Friendly Working Environment

How to apply

  • send us your CV by clicking   or by clicking “APPLY” button below, or
  • WhatsApp us on 6011 9201 or
  • Walk in to our Center for interview on every Tuesday and Thursday at 8/F, 100 Texaco Road, Tsuen Wan or 36/F, 9 Wing Hong Street, Lai Chi Kok (Exit C1 of Lai Chi Kok MTR Station)