KOS Staffing Limited provides full spectrum of staffing services covering permanent, contract and part-time positions as well as contracting & payroll services in a wide range of frontline & call centre operations.
KOS Staffing Limited provides full spectrum of staffing services covering permanent, contract and part-time positions as well as contracting & payroll services in a wide range of frontline & call centre operations.

Customer Care Executive (International luxury Retail)

Job level Middle
Work exp Minimum 3 Years
Education Associate Degree
Location
Within Hong Kong
Employment type Full Time
Industry Retail - Fashion / Accessories
Job function Sales / Business Development / Customer Service > Account Servicing
Sales / Business Development / Customer Service > Customer service / Sales Support
Sales / Business Development / Customer Service > Telemarketing / Call Centre
Published On 20/11/2019
ref. BBBH7844_73920

About Our Client:

Our client is a International Luxury Retails, with their expension they are now looking for right candidate to join their new team.

Responsibilities

  • Work in new set up call centre with total 12 CS, reporting a small team of 5 with 1 senior CS and supervisors. Mainly responsible for:
  • Answer daily phone calls and emails in a high service level stand, enquiries including product requests, after-sales, complaints, repairs, etc
  • Live chats, real time online channels enquiries handling
  • Communicate closely with boutiques, ensure clear and complete handover of cases like repair, reservation, VIPs
  • Total Package around $22-25K x 13 + Bonus

Requirements:

  • Bachelor degree preferred with 2 years of experience in retail, customer / concierge service or luxury brand.
  • Fluent in Mandarin, English and Cantonese.
  • Excellent customer service skills, Fashion and / or Watches & Fine Jewelry experience preferred
  • Good team player.

Click "Apply Now" to apply for this position or call Tom Wong at +852 3180 4925 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.