Customer Care Manager

Job level Middle
Work exp Minimum 5 Years
Education Bachelor Degree
Location
Within Hong Kong
Employment type Full Time
Industry HR / Recruitment Services / Personnel Agency
Job function Sales / Business Development / Customer Service > Customer service / Sales Support
Published On 13/09/2019
Salary (HKD) $26,000 - $29,000 / month
ref. 040006

Responsibilities:
• Handle difficult and complicated claims and complaints issues arising from shipment related incidents and liaise with assigned legal counsels

Requirements:
• Bachelor degree or equivalent
• 5 years in customer care or a related capacity
• 3 years solid experience in leading team (10-15)
• Strong analytical skills, problem solving skills and communication skill
• Customer-oriented and able to deal with all levels
• Self-motivated, a good team player and able to work under pressure


Contact:
Dorothy Ng - 2627 5257