As a global professional recruitment consultancy, Morgan McKinley connects specialist talent with leading employers across multiple industries and disciplines. We have established ourselves as a preferred supplier to many of the major players in our specialist sectors, as well as with thousands of smaller...
As a global professional recruitment consultancy, Morgan McKinley connects specialist talent with leading employers across multiple industries and disciplines. We have established ourselves as a preferred supplier to many of the major players in our specialist sectors, as well as with thousands of smaller local employers. In Hong Kong, we recruit within the following sectors: Accounting & Finance, Banking and Financial Services, Human Resources, IT, Risk, Compliance, Legal & Audit, Office Support and Sales & Marketing.

Customer Care Officer (客戶服務主任) 17k Open to fresh graduate

Job level Entry
Work exp No work experience
Education F.5 - F.7 or DSE
Location
Within Hong Kong
Employment type Full Time
Industry Banking
Job function Banking / Finance > Account / Relationship Management
Sales / Business Development / Customer Service > Account Servicing
Others > Graduate Trainee
Published On 16/06/2018
ref. BBBH691931_43262
Our Client is a top renowned bank in Hong Kong and as a Customer Care Officer, Premier Clients, you will be joining a team that collaboratively brings top services to customers through diffrerent channels.

Responsibilities
  • Working in a contact centre environment and handling multiple customer calls from Premier customers
  • Providing high quality service to achieve maximum customer satisfaction by resolving customer queries
  • Listen and understand customers and establishing their needs in order to offer relevant products, services and solutions
  • Responsible for achieving individual performance expectations and development


Requirements
  • Excellent customer-serving manner, communication and problem solving skills
  • Ability to acknowledge emotions and handle requests effectively whilst asking appropriate probing questions
  • Fluency in Cantonese and ability to read and write in English is essential. A good command of mandarin would be advantageous
  • Hong Kong Diploma of Secondary Education or above. (Unveristy graduates preferred)


Fresh graduates with the right skill sets are welcome to apply!

Our client will offer a competitve salary package, 18 days annual leave and comprehensive medical coverage to the suitable candidate